Senior Manager - Risk & Reputation

Samsung Electronics; Plano (TX); On-site; USD 120,000 - 190,000; Full time

Job summary

Samsung Electronics America, Inc. seeks a Senior Manager of Risk & Reputation to drive a multi-year media strategy, monitor brand risks, and advise executives on crisis communications.

The role emphasizes proactive risk assessment, collaboration with stakeholders, and leadership of a specialized team focused on protecting and enhancing the company’s reputation in the U.S. The Senior Manager will lead advisory efforts on national media stories, educate executives on crisis response, and shape

Qualifications

• Bachelor’s degree in Communications, Public Relations, Journalism, or related field.
• Minimum of 8+ years of experience in risk management, corporate communications, journalism, or related field.
• Experience working directly with journalists, editors, and media professionals.
• Experience writing PR materials such as press releases, pitches, and story development.
• Experience managing PR agencies and technology vendors.
• Experience optimizing media measurement tools.
• Experience leading discussions with executives on large-scale issues.
• Experience designing training for executives and SEA employees.
• Experience with crisis management, risk assessment, and crisis strategy.

Responsibilities

• Lead a multi-year strategy to evolve SEA’s reputational risk and crisis management program and advise executives on national media stories and crisis responses.
• Collaborate with internal stakeholders to monitor external trends affecting the company’s reputation.
• Educate non-U.S. executives on crisis management and communications.
• Analyze media landscape and advise executives on media engagement; drive data-driven strategy with domestic and international media.
• Lead projects such as press releases, interviews, and Samsung Spotlight moments; support SEA Corporate Communications.
• Coach executives on media policies and messaging consistency across SEA spokespeople.
• Design intelligence reports and media insights to bolster PR efforts.
• Coordinate crisis response plans and communicate with key stakeholders timely.
• Provide strategic guidance on reputation initiatives aligned with corporate objectives.
• Regularly perform risk assessments and report findings to senior leadership.

Skills

Media relations

PR writing

Crisis management

Executive coaching

Education

Bachelor’s degree in Communications/Public Relations/Journalism

Job description

Position Summary

This role is not eligible for immigration sponsorship

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

SEA is seeking a Senior Manager of Risk & Reputation to join our Corporate Communications team. The primary role of the Senior Manager, Risk & Reputation is to help execute a US-media strategy which will enhance Samsung’s position as a leading and trusted brand in the U.S. by increasing the profile and positive sentiment towards our brand. The Senior Manager must think proactively about potential threats on the horizon, not just in the present, which can negatively impact our brand. They must demonstrate confidence, even in a crisis situation. The Senior Manager will report directly to the Director of Risk & Reputation and will be a key player on a specialized team that takes strategic action against threats to our brand and anticipating risks to our reputation in the U.S.

Key Responsibilities:

• Lead a multi-year strategy to evolve SEA’s reputational risk and crisis management program. The Senior Manager will provide their expertise on key issues and deliver advisory support to our executives in response to national media stories, monitoring global brand risks, and delivering in-depth situational reports and executive coverage reports on crisis response.
• Collaborate with internal stakeholders to monitor and analyze external trends and issues that could impact the company’s reputation.
• Educate non-US executives on crisis management and crisis communications.
• Analyze the media landscape and provide strategic advisory support to our executives on engaging with the media. In addition, the Senior Manager will drive our data-driven strategy with the domestic and international media. Drive and lead key projects and activities to support SEA Corporate Communications such as writing press releases, press interviews, Samsung Spotlight moments (i.e. CES, Unpacked, etc.)
• Facilitate executive-level coaching on our media policies, questions and answers, engaging with media, and ensure continuity across messages by SEA speakers.
• Designing intelligence reports that can bolster information for the PR community that heavily engage with the media, developing media insights report.
• Lead crisis management efforts by coordinating response plans and ensuring timely communication with key stakeholders.
• Provide strategic guidance on reputation management initiatives to align with corporate objectives.
• Conduct regular risk assessments and report findings to senior leadership for informed decision-making

Skills and Qualifications

Minimum Qualifications:

• Bachelor’s degree, Communications, Public Relations, Journalism, or a related field.
• Minimum of 8+ years of relevant experience in risk management, corporate communications, journalism or a related field.
• Experience working directly with journalists, editors, and members of the media
• Experience writing PR materials (e.g. press releases, pitch decks, story development)
• Experience managing PR agencies and technology vendors
• Experience optimizing technology to continually improve the effectiveness of the media measurement tools
• Experience collaborating and leading discussions on handling large scale issues with executives
• Experience designing training for all levels - Executives, leaders and SEA employees
• Experience with crisis management, understanding key risks, developing objectives and a strategy for addressing the risks and leading teams to a desired outcome.
• Experience developing a communication strategy (i.e. intake sessions with VPs and above, advance planning for key events, media training, etc.) and establishing a governance process for managing requests from executives for PR/Media support.

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

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Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [e-mail] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.