Senior Manager, Global Pre Sales Engineering Operations

Mimecast North America, Inc.; Lexington (MA); On-site; USD 132,000 - 198,000; Full time

Job summary

Mimecast North America, Inc. seeks a Global Pre‑Sales Engineering Operations Manager to build the operating backbone for 70+ Sales Engineers across regions.

You will own KPIs, reporting cadences, and enablement infrastructure, partnering with Product, Engineering, and Sales Ops to standardize processes and drive data‑driven decisions. The role emphasizes data instincts, process adoption, and cross‑regional collaboration, with a focus on POV/POC program execution and scalable tooling.

Qualifications

• Advanced experience leading pre‑sales or Sales Engineering operations.
• Ability to build KPI programs, operational dashboards, and performance reporting for a distributed, multi‑region organization.
• Strong analytical capability with data and reporting platforms such as Snowflake or Salesforce.
• Experience influencing cross‑functional stakeholders without direct authority.
• Practical knowledge of POV/POC frameworks and demo environment operations in a cybersecurity/SaaS context.
• Track record of process standardization, continuous improvement, and adoption in a high‑growth environment.
• Excellent written and verbal communication skills for executive reporting.

Responsibilities

• Define and maintain a standardized global operating model for pre‑sales, including POV/POC processes across regions.
• Partner with regional leaders to identify coverage gaps, bottlenecks, and risks.
• Own and improve demo readiness, scheduling, access governance, and enablement across products.
• Design and monitor global Pre‑Sales KPIs, with countermeasures for performance slips.
• Lead monthly operational reviews translating trends into corrective actions.
• Model engagement across the deal cycle with Sales Ops to close data gaps.
• Identify tooling and process improvements to boost productivity and reduce admin burden.
• Act as liaison between Field Sales Engineering and Product/Engineering for enablement.

Skills

Pre-sales leadership

KPIs & reporting

Data analytics

Cross-functional collaboration

Workday experience

Confluence

Jira

Snowflake

Salesforce

Education

Bachelor's degree in Business/Engineering

MBA or Lean Six Sigma (certification)

Tools

Snowflake

Salesforce

Confluence

Jira

Job description

Global Pre-Sales Engineering Operations Manager

About Mimecast

The work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move at machine speed with human-level access, and a small slip-up can become a very public one. We disrupt cybercriminal activity before that happens. We think fast, go big, and always demand more of ourselves. We work hard, deliver, and repeat. We grow with real determination and put success well within reach. We push each other to be better and expect to be pushed back, in a community built on respect, where everyone is counted. Work Protected.

Overview

Sales Engineering is looking for a Global Pre-Sales Engineering Operations Manager to build the operating backbone behind our worldwide Sales Engineering organization-the metrics, tooling, and processes that enable Sales Engineers to tell our full platform story with speed and consistency everywhere we do business. Reporting to the Global Pre-Sales Leader, you will support a 70+ person Sales Engineering organization spanning the Americas, EMEA, APAC, and MEA. Rather than managing Sales Engineers directly, you will own the KPIs, reporting cadences, demo and POV/POC infrastructure, and enablement systems that regional leaders and their teams depend on every day. You will standardize how pre‑sales operates across regions, turn distributed data into decision‑ready reporting, and act as the connective tissue between Field Sales Engineering, Product & Engineering, and Sales Operations. Success in this role requires comfort with ambiguity, strong data instincts, and the ability to drive process adoption across a global team without direct authority.

What You’ll Do

• Define and maintain a standardized global operating model for pre‑sales engineering, including POV/POC intake, qualification, execution, and close‑out across regions
• Partner with regional Sales Engineering leaders to identify and resolve coverage gaps, resourcing conflicts, process bottlenecks, and performance risks
• Own and continuously improve demo readiness, scheduling, access governance, and enablement infrastructure across Email Security, Engage, Incydr, and GRC in partnership with Product & Engineering
• Design, implement, and monitor global Sales Engineering KPIs, including POV Tech Win Rate, Time‑to‑POV‑Kickoff SLA, SE Certification Coverage, and POV Cycle Time, with structured countermeasures when performance slips
• Lead monthly operational reviews with regional leaders, translating trends and risks into agreed corrective actions and decision‑ready reporting for Sales Engineering and executive leadership
• Partner with Snowflake and Sales Operations to model Sales Engineering involvement across the deal cycle, improve tracking of POV starts, demo volume, and BDR‑to‑SE handoffs, and close data gaps
• Identify and roll out tooling and process improvements that increase Sales Engineer productivity, reduce administrative burden, and strengthen adoption across the global field organization
• Serve as the operational liaison between Field Sales Engineering and Product & Engineering, translating roadmap and launch‑tiering changes into enablement needs and helping address risk from live claims or unverified positioning
• Support certification tracking, Workday goal and approval workflows, headcount planning, capacity forecasting, org‑chart maintenance, onboarding, and enablement programs
• Maintain clear, versioned, and audit‑ready documentation for Sales Engineering processes, POV governance, and certification standards in Confluence and Jira

What You’ll Bring

• Advanced experience leading pre‑sales or Sales Engineering operations, revenue operations, or a related operational function within a technical, cybersecurity, SaaS, or enterprise technology environment
• Demonstrated ability to build and run KPI programs, operational dashboards, and performance reporting for a distributed, multi-region organization
• Strong analytical capability and hands‑on proficiency with data and reporting platforms such as Snowflake, Salesforce, or equivalent tools, turning raw data into decision‑ready insights
• Experience influencing cross‑functional stakeholders across Sales, Sales Engineering, Product & Engineering, and Sales Operations without direct authority
• Practical knowledge of pre‑sales methodologies, including POV/POC frameworks and demo environment operations in a cybersecurity or SaaS context
• A track record of process standardization, continuous improvement, and adoption in a dynamic, high‑growth environment
• Excellent written and verbal communication skills, including experience creating executive‑level reporting and briefings
• Working knowledge of Workday, Confluence, and Jira‑or comparable systems‑for goal tracking, documentation, and workflow governance
• Cultural awareness and experience working effectively across multiple regions, languages, and time zones
• Familiarity with AI tools, such as Claude, to support day‑to‑day work
• A bachelor's degree in Business, Engineering, or a related field; an MBA or process‑improvement certification, such as Lean Six Sigma, is a plus

The base salary range for this position is 132,000 - 198,000 USD plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.

We're proud to be an Equal Opportunity and Affinitive Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing [e-mail].

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.