Senior Manager, Remote Customer Success & Growth

Sunwave Health; Texas; Remote; USD 150,000 - 210,000; Full time

Job summary

Sunwave Health is seeking a Sr. Manager, Customer Success to lead teams focused on retention, adoption, and value realization for behavioral health and addiction treatment facilities.

You will translate strategy into execution, develop leaders, and use data to improve customer outcomes while coordinating with Sales, Support, Implementation, Product, Engineering, and Professional Services. The role reports to the Head of Customer Experience and is fully remote in the United States, with limited

Qualifications

• Minimum 9+ years in Customer Success or related roles with SaaS experience.
• 3+ years of people leadership in a SaaS environment.
• Experience leading cross-functional initiatives and driving retention.

Responsibilities

• Lead Customer Success teams, translating objectives into priorities and measurable goals.
• Coach and develop junior leaders and CSMs, oversee hiring and performance management.
• Own team performance against retention, adoption, and renewal targets.

Skills

Customer Success

Leadership

Data Analysis

Cross-functional

Communication

Stakeholder management

Education

Bachelor's degree

Tools

CRM Systems

SaaS Platforms

Job description

Sunwave Health is seeking a Sr. Manager, Customer Success to lead teams focused on retention, adoption, and value realization for behavioral health and addiction treatment facilities.

You will translate strategy into execution, develop leaders, and use data to improve customer outcomes while coordinating with Sales, Support, Implementation, Product, Engineering, and Professional Services. The role reports to the Head of Customer Experience and is fully remote in the United States, with limited