Senior Manager, Customer Success — Remote Leadership & Retention

Sunwave Health, Inc.; Houston (TX); A distancia; USD 130.000 - 190.000; Jornada completa

Descripción de la vacante

Sunwave Health, Inc. is seeking a Sr. Manager, Customer Success to drive retention, adoption, and value realization.

You will lead Customer Success teams, set priorities, and partner with Sales, Support, and Product to ensure a seamless customer journey from implementation to renewal. The ideal candidate has extensive SaaS experience, strong leadership capabilities, and a data-driven mindset to identify trends and address systemic issues affecting outcomes.

Formación

• 9+ years in Customer Success, Account Management, or related roles; at least 3 years in people leadership in SaaS.
• Bachelor's degree in Business, Information Systems, Healthcare Administration, or related field or equivalent experience.
• Proven ability to translate strategy into measurable team execution and lead cross-functional initiatives.

Responsabilidades

• Lead Customer Success teams or complex portfolios with clear priorities, ownership and measurable goals.
• Coach and develop junior leaders; oversee hiring, onboarding, performance management, and career development.
• Own team performance against retention, adoption, health, and renewal targets; address gaps.
• Establish consistent Customer Success Plans and value-based conversations tied to objectives.
• Oversee escalations, recovery plans, and coordination of internal resources.

Conocimientos

People leadership

Customer success

Data analysis

CRM systems

Strategic thinking

Communication

SaaS experience

Healthcare IT

Educación

Bachelor's degree in Business, Information Systems, Healthcare Administration, or related field

Herramientas

CRM systems

Descripción del empleo

Sunwave Health, Inc. is seeking a Sr. Manager, Customer Success to drive retention, adoption, and value realization.

You will lead Customer Success teams, set priorities, and partner with Sales, Support, and Product to ensure a seamless customer journey from implementation to renewal. The ideal candidate has extensive SaaS experience, strong leadership capabilities, and a data-driven mindset to identify trends and address systemic issues affecting outcomes.