Remote Customer Success & Revenue Growth Manager

Sunwave Health; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Sunwave Health is a fully remote Customer Success Manager role focused on maximizing customer value across a portfolio of accounts in behavioral health SaaS. You will drive adoption, manage renewals, and proactively mitigate churn while aligning customer outcomes with product capabilities.

The role reports to the Director of Customer Success and collaborates with Sales, Support, Product, Engineering, and Professional Services to ensure successful outcomes and long-term revenue growth.

Qualifications

• 2 to 5+ years in Customer Success or account management, SaaS preferred.
• Bachelor's degree in Business or related field, or equivalent experience.
• Proven track record in adoption, retention, and renewals.
• Experience building customer success strategies, adoption plans, and executive-level customer relationships.
• Strong communication, problem-solving, and project management skills.

Responsibilities

• Build trusted advisor relationships with assigned customers across the lifecycle.
• Drive adoption and help customers achieve measurable ROI and outcomes.
• Lead value-based conversations focusing on ROI and customer health.
• Conduct Business Reviews to measure progress and plan for future success.
• Monitor customer health using adoption metrics and support trends.
• Develop and execute Customer Success Plans aligning goals with platform capabilities.
• Identify at-risk customers and coordinate remediation efforts.
• Own renewal process and manage retention with stakeholders.
• Coordinate cross-functional teams to remove obstacles and improve the customer experience.
• Lead onboarding, implementation, adoption, education and issue resolution.
• Manage offboarding professionally and document churn reasons.

Skills

Customer success

Account management

Cross-functional collaboration

Renewals optimization

CRM proficiency

Education

Bachelor's degree

Tools

CRM systems

Job description

Sunwave Health is a fully remote Customer Success Manager role focused on maximizing customer value across a portfolio of accounts in behavioral health SaaS. You will drive adoption, manage renewals, and proactively mitigate churn while aligning customer outcomes with product capabilities.

The role reports to the Director of Customer Success and collaborates with Sales, Support, Product, Engineering, and Professional Services to ensure successful outcomes and long-term revenue growth.