Senior Manager Quality - Remote

Providence; Renton (WA); Remote; USD 87,000 - 138,000; Full time

Job summary

Providence seeks a Senior Manager Quality to lead Operational Excellence for Patient Access Services and Revenue Cycle teams across states. The role emphasizes process improvement, Epic system enhancements, training, data analysis, and strategic planning in a remote capacity.

Ideal candidates bring extensive Healthcare Revenue Cycle experience, strong leadership, and a proven track record in managing complex, regulated environments with a focus on patient access and compliance.

Qualifications

• Bachelor's degree in healthcare management, public health, or related field.
• 8+ years Patient Access Services or Revenue Cycle experience.
• 10+ years in a large healthcare delivery system.
• 6+ years of management experience.
• Experience with Revenue Cycle components: registration, scheduling, front desk check-in, authorization, denials, billing.
• Experience evaluating issues and trends from creative and systemic angles.
• Experience with legal/compliance: Joint Commission, EMTALA, HIPAA, CMS.
• Experience with IT/revenue cycle systems and training delivery.

Responsibilities

• Oversee Patient Access Services departments across states to ensure quality and efficiency.
• Lead process improvements, Epic enhancements, and staff training and education.
• Analyze data and drive strategic planning and performance measurement.
• Manage human resources aspects within Revenue Cycle and ensure regulatory compliance.

Skills

Process improvement

Data analysis

Training development

Revenue Cycle knowledge

Leadership

Education

HS Diploma or GED

Bachelor's degree in Healthcare management or public health

Tools

Epic Healthcare Systems

Job description

Senior Manager Quality - Remote

The Senior Manager Operational Excellence is responsible for managing, evaluating and improving the Patient Access Services departments in all states to ensure stable, highly qualified Patient Access Services and Pre-Service teams across the enterprise. Specific program oversight may include process improvement, Epic enhancements and upgrades, training and education, data analysis and interpretation, including functions related to the management of teams, strategic planning and measurement, and human resource management.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• H.S. Diploma or GED
• Bachelor's Degree in Healthcare management, public health, or related degree
• 8 or more years Patient Access Services or Revenue Cycle department experience.
• 10 or more years of experience in a large healthcare delivery system.
• 6 or more years management experience.
• Demonstrated experience with all aspects of Revenue Cycle including registration, scheduling, front desk check-in processes, authorization, denials, insurance billing.
• Demonstrated experience with the evaluation of issues and trends from both a creative and a systemic angle.
• Demonstrated experience with legal and compliance requirements of Access Services and Revenue Cycle including Joint Commission, EMTALA, HIPAA, CMS and others.
• Demonstrated experience with computer systems and I.T. solutions utilized within Revenue Cycle including registration/scheduling systems, automated eligibility solutions, computerized training delivery systems, payment processing systems, scanning solutions and third-party vendors.
• Demonstrated experience with development of training materials based on different learning styles.
• Demonstrated experience with standardizing complex and disparate practices and maintaining common processes.
• Demonstrated experience with process improvement methodology, change management, operational improvement in complex systems.
• Demonstrated experience with optimizing workflow processes with emphasis as they relate to complex computer systems.

Preferred Qualifications:

• Epic Healthcare Systems experience.

Salary Range by Location:

• California: Humboldt:Min: $63.50, Max: $100.26
• California: All Northern California - Except Humboldt:Min: $71.25, Max: $112.48
• California: All Southern California - Except Bakersfield:Min: $63.50, Max: $100.26
• California: Bakersfield:Min: $60.92, Max: $96.18
• Oregon: Non-Portland Service Area:Min: $56.79, Max: $89.66
• Oregon: Portland Service Area:Min: $60.92, Max: $96.18
• Washington: Western: Min: $63.50, Max: $100.26
• Washington: Southwest - Olympia, Centralia & Below:Min: $60.92, Max: $96.18
• Washington: Eastern:Min: $54.21, Max: $85.59
• Washington: southeastern:Min: $56.79, Max: $89.66

Why Join Providence?

Ourbest-in-class benefitsare uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering ourMissionof caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.