Senior Manager Quality - Remote

Providence; Portland (OR); Remote; USD 84,000 - 132,000; Full time

Job summary

Providence is seeking a Senior Manager Quality to lead Operational Excellence across Patient Access Services and Revenue Cycle. This remote role supports teams across multiple states, driving process improvements, Epic system enhancements, and staff training while ensuring compliance and performance measurement.

The ideal candidate has extensive revenue cycle leadership experience, strong data analysis skills, and a track record of implementing standardized practices in large healthcare systems.

Qualifications

• HS Diploma or GED
• Bachelor's Degree in Healthcare management, public health, or related degree
• 8+ years in Patient Access Services or Revenue Cycle
• 10+ years in a large healthcare delivery system
• 6+ years of management experience
• Experience with Revenue Cycle components (registration, scheduling, front desk, authorization, denials, billing)
• Experience with evaluating issues and trends from creative and systemic angles
• Experience with legal/compliance requirements (Joint Commission, EMTALA, HIPAA, CMS)
• Experience with revenue cycle IT solutions and training delivery systems
• Experience developing training materials and standardizing complex practices
• Experience with process improvement methodology and change management
• Experience with optimizing workflow in complex computer systems

Responsibilities

• Lead and oversee Patient Access Services and Revenue Cycle processes across multiple states
• Drive process improvement initiatives and Epic system enhancements
• Provide training and education to teams and measure performance
• Analyze data to interpret trends and inform decisions
• Ensure compliance with healthcare regulations and standards
• Develop and standardize training materials and processes

Skills

Leadership

Data analysis

Process improvement

Regulatory compliance

Education

Bachelor's degree in Healthcare management/public health

Tools

Epic Healthcare Systems

Job description

Description

Senior Manager Quality - Remote

The Senior Manager Operational Excellence is responsible for managing, evaluating and improving the Patient Access Services departments in all states to ensure stable, highly qualified Patient Access Services and Pre-Service teams across the enterprise. Specific program oversight may include process improvement, Epic enhancements and upgrades, training and education, data analysis and interpretation, including functions related to the management of teams, strategic planning and measurement, and human resource management.

Providence caregivers are not simply valued - they're invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• H.S. Diploma or GED
• Bachelor's Degree in Healthcare management, public health, or related degree
• 8 or more years Patient Access Services or Revenue Cycle department experience.
• 10 or more years of experience in a large healthcare delivery system.
• 6 or more years management experience.
• Demonstrated experience with all aspects of Revenue Cycle including registration, scheduling, front desk check-in processes, authorization, denials, insurance billing.
• Demonstrated experience with the evaluation of issues and trends from both a creative and a systemic angle.
• Demonstrated experience with legal and compliance requirements of Access Services and Revenue Cycle including Joint Commission, EMTALA, HIPAA, CMS and others.
• Demonstrated experience with computer systems and I.T. solutions utilized within Revenue Cycle including registration/scheduling systems, automated eligibility solutions, computerized training delivery systems, payment processing systems, scanning solutions and third‑party vendors.
• Demonstrated experience with development of training materials based on different learning styles.
• Demonstrated experience with standardizing complex and disparate practices and maintaining common processes.
• Demonstrated experience with process improvement methodology, change management, operational improvement in complex systems.
• Demonstrated experience with optimizing workflow processes with emphasis as they relate to complex computer systems.

Preferred Qualifications:

• Epic Healthcare Systems experience.

Salary Range by Location:

• California: Humboldt: Min: $63.50, Max: $100.26
• California: All Northern California - Except Humboldt: Min: $71.25, Max: $112.48
• California: All Southern California - Except Bakersfield: Min: $63.50, Max: $100.26
• California: Bakersfield: Min: $60.92, Max: $96.18
• Oregon: Non-Portland Service Area: Min: $56.79, Max: $89.66
• Oregon: Portland Service Area: Min: $60.92, Max: $96.18
• Washington: Western: Min: $63.50, Max: $100.26
• Washington: Southwest - Olympia, Centralia & Below: Min: $60.92, Max: $96.18
• Washington: Eastern: Min: $54.21, Max: $85.59
• Washington: Southeast: Min: $56.79, Max: $89.66

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time‑off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time‑off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best‑in‑class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100‑year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well‑being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Company: Providence Jobs

Job Category: Clinical Quality

Job Function: Quality/Process Improvements

Job Schedule: Full time

Job Shift: Day

Career Track: Leadership

Department: 4001 SS RC PRE SERVICE TX

Address: WA Renton 1801 Lind Ave SW

Work Location: Providence Valley Office Park-Renton

Workplace Type: Remote

Pay Range: $see posting - $see posting

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.