Senior Manager Public Safety

University of Maryland Medical System Corporation; Towson (MD); On-site; USD 120,000 - 180,000; Full time

Job summary

University of Maryland Medical System Corporation seeks an experienced security leader to oversee operations, major incident management, and regulatory compliance across facilities. The role supports the Director, leads investigations, visitor management, risk mitigation, and modernization efforts to enhance efficiency and system integration.

Responsibilities include developing the security management plan, coordinating with law enforcement, overseeing daily operations, ensuring CMS/Joint

Qualifications

• Bachelor’s degree in a related field; four years of related work experience may substitute for the degree.
• Five years of security experience.
• Four years lead or supervisor experience.
• Completion of an approved de-escalation crisis intervention course within 90 days.
• Valid driver’s license required for hires after April 1, 2026.

Responsibilities

• Develop, implement, and maintain a comprehensive security management plan.
• Coordinate with the Director and law enforcement for emergency preparedness.
• Oversee daily security operations with subject-matter expertise in access control and screenings.
• Ensure compliance with CMS, Joint Commission, OSHA, and other standards.
• Provide executive protection for senior leadership.
• Conduct risk assessments and develop mitigation plans.
• Assist with budget planning and resource management.
• Lead design and delivery of security training programs.
• Oversee investigations involving criminal activity and workplace violence.
• Supervise security personnel and manage staffing.
• Oversee Parking and Grounds operations.
• Perform other duties as assigned.

Job description

Job Requirements

Provides advanced operational leadership and supports the oversight of security operations at the organization. Assists the Director in directing and coordinating security resources, managing major incidents, and ensuring effective execution of security programs and initiatives. Leads specialized functions including complex investigations, visitor management operations, security system optimization, workplace violence prevention initiatives, and modernization efforts that improve operational efficiency and system integration. Ensures adherence to regulatory requirements and contributes to risk‑mitigation planning to protect patients, visitors, staff, and assets. Serves as the Director’s designee in their absence, providing continuity of leadership and operational decision‑making.

Job Requirements

Provides advanced operational leadership and supports the oversight of security operations at the organization. Assists the Director in directing and coordinating security resources, managing major incidents, and ensuring effective execution of security programs and initiatives. Leads specialized functions including complex investigations, visitor management operations, security system optimization, workplace violence prevention initiatives, and modernization efforts that improve operational efficiency and system integration. Ensures adherence to regulatory requirements and contributes to risk‑mitigation planning to protect patients, visitors, staff, and assets. Serves as the Director’s designee in their absence, providing continuity of leadership and operational decision‑making.

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Support the development, implementation, and maintenance of the comprehensive strategic security management plan, ensuring departmental goals and objectives align with the mission, vision, and values.
• Partner with the Director to serve as an operational liaison with internal and external healthcare security leaders and act as the primary operational point of contact for local, state, and federal law enforcement agencies to ensure coordinated security and emergency preparedness efforts.
• Provide advanced oversight of daily security operations to ensure effective delivery of service across assigned facilities. Offer subject‑matter expertise in visitor control, access management, screening processes, and the use of state‑of‑the‑art security technologies and systems.
• Ensure compliance with all applicable regulatory requirements, including CMS, Joint Commission, OSHA, MHA, IAHSS, and ASIS standards, while implementing appropriate risk‑management and mitigation protocols.
• Provide executive protection support to senior executive leadership, as assigned, in accordance with policies and established risk thresholds.
• Conduct environmental and security risk assessments, identifying vulnerabilities and recommending strategies to enhance the protection of patients, staff, visitors, assets, and property. Develop or support the development of mitigation and response plans.
• Assist the Director in budget planning and resource management, monitor departmental expenditures to ensure fiscal responsibility, and participate in contract development, execution, and oversight.
• Lead the design, coordination, and implementation of training programs for security personnel and staff, including orientation, compliance‑driven training, and mission‑critical programs mandated by Maryland State legislation and Joint Commission requirements.
• Assist with investigations and conduct or support investigations involving criminal activity, workplace violence, fraud, waste, abuse, and other significant risk events, in partnership with Human Resources, Legal, Risk Management, Compliance, and law enforcement agencies.
• Supervise the performance of Security personnel under the Director’s direction, including hiring, coaching, discipline, training, development, and performance review. Establish expectations for performance, productivity, and staffing levels in alignment with departmental needs.
• May manage the Security, Parking, Building Operations Center and Grounds departments day‑to‑day operations to include managing daily schedules and assignments, resolving stakeholder issues, oversight and on employee parking assignments.
• May oversee the Parking and Grounds operations to include but not limited to oversight of snow removal, landscaping and facilitating necessary improvements.
• Perform all other duties as assigned.

Work Experience

Education & Experience - Required

• Bachelor’s degree in related field. Four (4) years of related work experience can be substituted in lieu of a degree.
• Five (5) years security experience.
• Four (4) years lead or supervisor experience
• Completion of an approved de‑escalation course on crisis intervention required within 90 days from starting in position.
• Valid driver’s license is required for all individuals hired into this role on or after April 1, 2026.

Education & Experience - Preferred

• Associate’s or bachelor’s degree in related field
• Heart Saver, CPR, Stop the Bleed and/or Narcan training
• Hospital or healthcare security experience.
• Certification in healthcare security (i.e., Certified Healthcare Protection Administrator (CHPA), Certified Healthcare Security Officer (CHSO)) or other related security certifications.