Security Officer, Evening - Bel Air

University of Maryland Medical System Corporation; Bel Air (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

University of Maryland Medical System Corporation is seeking a Security Officer to ensure a safe, secure, and welcoming environment for patients, visitors, and staff. You will patrol facilities, respond to emergencies, control access, and document incidents while supporting clinical teams in high-risk situations.

Shift Schedule: 3:00 PM - 11:30 PM. The role emphasizes professionalism, service excellence, and adherence to organizational values and policies across 11 hospitals and 150+ locations.

Qualifications

• High School Diploma or GED required.
• Completion of approved de-escalation course within 90 days of starting.
• Valid driver’s license required for all individuals hired into this role.

Responsibilities

• Maintain a visible security presence with interior/exterior patrols.
• Respond to emergencies and crises using de-escalation techniques.
• Support clinical teams during high-risk patient encounters while preserving dignity and safety.
• Enforce safety policies and document violations.
• Operate access control points and screening equipment.
• Provide customer service and escorting as needed.
• Communicate clearly via two-way radios; maintain radio discipline.
• Document incidents accurately for reports and logs.

Skills

Safety protocols

Customer service

De-escalation

Incident documentation

Post orders adherence

Education

High School Diploma or GED

Crisis de-escalation course (within 90 days)

Tools

Radios

Metal detectors

Access control points

Job description

Job Requirements

The University of Maryland Medical System (UMMS) is an academic private health system, focused on delivering compassionate, high quality care and putting discovery and innovation into practice at the bedside. Partnering with the University of Maryland School of Medicine, University of Maryland School of Nursing and University of Maryland, Baltimore who educate the state’s future health care professionals, UMMS is an integrated network of care, delivering 25 percent of all hospital care in urban, suburban and rural communities across the state of Maryland. UMMS puts academic medicine within reach through primary and specialty care delivered at 11 hospitals, including the flagship University of Maryland Medical Center, the System’s anchor institution in downtown Baltimore, as well as through a network of University of Maryland Urgent Care centers and more than 150 other locations in 13 counties. For more information, visit www.umms.org.

Job Summary

Ensures a safe, secure, and welcoming environment for patients, visitors, and staff. Provides core security functions such as patrolling facilities, providing customer service, responding to emergencies, controlling access, and documenting incidents. Maintain a visible presence, supports clinical teams during challenging situations, and follows established protocols, escalating complex or high-risk incidents as needed. Promotes a safe and healing environment through professionalism, service excellence, and adherence to organizational values and policies.

Shift Schedule: 3:00 PM - 11:30 PM

Primary Responsibilities

• Maintains a visible security presence and conducts continuous interior and exterior patrols to identify safety hazards, suspicious activity, security breaches, and environmental risks, promptly reporting or correcting deficiencies.


• Responds rapidly to emergency and crisis situations, including combative individuals, elopements, medical emergencies, behavioral health crises, trauma activations, and helicopter/ambulance arrivals, following direction from senior personnel and using approved de-escalation techniques.


• Supports clinical teams during high-risk patient encounters, assisting with safe patient restraint or control only when directed, ensuring all actions preserve patient dignity, safety, and regulatory compliance.


• Enforces safety and security policies, ensuring safe and appropriate behavior by patients, visitors, and staff, documenting violations, and escalating concerns to Security leadership as needed.


• Operates access control points and screening equipment, including weapon detection systems, ensuring secure ingress/egress, monitoring restricted or high-risk areas, and identifying unauthorized access attempts.


• Provides exceptional customer service and guest relations, offering directions, escorting patients, visitors, and staff, resolving routine service challenges, and representing the Security Department with professionalism and compassion.


• Use two-way radios and communication systems effectively, providing clear status updates, coordinating assistance, and maintaining adherence to radio etiquette and chain-of-command protocols.


• Conducts basic fact-finding for incidents, interviewing involved parties professionally and documenting accurate, objective, and timely information for reports, shift logs, safety violations, and morgue-related entries.

Education & Experience - Required

• High School Diploma or equivalent (GED)


• Completion of an approved de-escalation course on crisis intervention required within 90 days from starting in position.


• Valid driver’s license is required for all individuals hired into this role on or after April 1, 2026.

Education & Experience - Preferred

• Heart Saver, CPR, Stop the Bleed and/or Narcan training


• Hospital or healthcare experience

Knowledge, Skills, & Abilities

• Basic knowledge of safety protocols, security principles, and emergency response concepts.


• Strong customer service and interpersonal skills with the ability to communicate professionally with patients, visitors, and staff.


• Ability to recognize escalating behaviors and apply basic de-escalation techniques.


• Ability to document incidents accurately with clear, objective information.


• Basic proficiency in using radios, metal detectors, and access control points.


• Ability to follow direction, adhere to post orders, and operate within established procedures.


• Ability to remain calm, courteous, and professional in stressful situations.


• Ability to patrol, respond quickly to calls, and assist in patient handling as trained.