Senior Manager, PSA eBay Consignment

Collectors Universe; Santa Ana (CA); Hybrid; USD 139,000 - 183,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Job summary

Collectors Universe, Inc. seeks an experienced Senior Manager for PSA eBay Consignment to own day-to-day store operations, drive customer experience, and manage financial performance.

The role involves leading marketing activations, coordinating with account management, and delivering insights to leadership from a high-volume store. The position offers remote or hybrid options from Santa Ana, CA or Jersey City, NJ, with on-site presence as needed.

Qualifications

• 7+ years of experience in marketplace / e-commerce operations, strategy, or similar roles.
• Preference for experience operating an eBay store at scale.
• Generalist with ability to tackle diverse projects with ownership.
• Strong communication to distill complex issues for senior stakeholders.
• Highly organized with strong internal urgency and analytical problem-solving.

Responsibilities

• Serve as the primary owner of all day-to-day operations of the PSA eBay store, accountable for customer experience, store performance, financials, branding, and key outcomes.
• Project manage store marketing activations and bespoke auction events in collaboration with account management and marketing teams.
• Work with cross-functional operations teams to ensure store customers receive a high quality experience.
• Deliver regular reporting on store performance and operational excellence to Marketplace leadership.
• Manage one direct report who assists in executing daily tasks to run the store.

Skills

Marketplace operations

E-commerce

Analytical reporting

Communication

Project management

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

Marketplace is a new organization at Collectors, including PSA Exchange and eBay consignment. We're looking for an experienced e-commerce operator to join our team as a Senior Manager, PSA eBay Consignment. You'll oversee business operations for one of the largest eBay stores in the world and be responsible for running the store end-to-end. This is a high growth potential role, with a high level of ownership and responsibility.

You’ll report to the Director, Marketplace and work from our Santa Ana, CA or Jersey City, NJ office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

What You’ll Do:

• Serve as the primary owner of all day-to-day operations of the PSA eBay store, accountable for customer experience, store performance, financials, branding, and any other key outcomes
• Project manage store marketing activations and bespoke auction events in collaboration with account management and marketing teams
• Work with cross functional operations teams to ensure store customers receive a high quality experience
• Deliver regular reporting on store performance and operational excellence to Marketplace leadership
• Manage one direct report who assists in executing daily tasks to run the store

Who You Are:

• 7+ years of experience in marketplace / e-commerce business operations, strategy, or similar roles. Preference given to candidates who have experience operating an eBay store at scale.
• Generalist approach with a willingness to tackle a wide variety of projects with an owner mentality
• Skilled communicator who can distill complex issues and trends into clear reporting for senior stakeholders
• Highly organized and detail oriented with a strong internal sense of urgency
• Strong analytical and problem‑solving skills; comfortable using data to drive decisions

Salary Range:

The salary range for this position is $139,000-$183,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

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