Senior Manager, Programs - Global Expansion and New Initiatives

Ladders; United States; Remote; USD 156,000 - 190,000; Full time

Job summary

Ladders is seeking a Senior Manager, Programs to lead global expansion initiatives and new programs. Remote role for US-based candidates, with a compensation of $173,000+ annually.

The role requires steering cross-functional teams and defining scalable operations for international growth. Key responsibilities include shaping strategy, governance, and post-launch performance improvements, while aligning senior leaders across functions.

Qualifications

• 12+ years of relevant experience, including 5+ years in leadership roles.
• Experience building and scaling global customer experience operations.
• PMP or Lean Six Sigma Black Belt preferred.
• Broad understanding of customer care, fraud, and merchant operations.
• Strong knowledge of shared services and experience in services, operations, or sales.
• Proven ability to navigate poorly defined problems and create strategic solutions.
• Demonstrated skill in influencing senior stakeholders in complex situations.

Responsibilities

• Own the strategy for scaling customer operations to support global expansion.
• Establish and modify operational objectives, policies, and procedures.
• Lead and develop a cross-disciplinary team of program and process managers.
• Drive large-scale programs for operations, managing scope, schedule, and risk.
• Collaborate with cross-functional teams to oversee the program lifecycle.
• Build alignment among mid- to senior-level leaders across functions.
• Manage portfolio-level governance to drive awareness and decision-making.
• Own post-launch operational performance and improvement plans.

Skills

Leadership

Program management

Stakeholder influence

Global operations

Education

PMP

Lean Six Sigma Black Belt

Job description

For our client, we are seeking a Senior Manager, Programs - Global Expansion and New Initiatives to join the team of a leader in the Finance & Insurance space.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $173,000+ annually

Responsibilities

• Own the strategy for scaling customer operations to support global expansion
• Establish and modify operational objectives, policies, and procedures
• Lead and develop a cross-disciplinary team of program and process managers
• Drive large-scale programs for operations, managing scope, schedule, and risk
• Collaborate with cross-functional teams to oversee the program lifecycle
• Build alignment among mid- to senior-level leaders across functions
• Manage portfolio-level governance to drive awareness and decision-making
• Own post-launch operational performance and improvement plans

Qualifications

• 12+ years of relevant experience, including 5+ years in leadership roles
• Experience building and scaling global customer experience operations
• Deep expertise in program and process management; PMP or Lean Six Sigma Black Belt preferred
• Broad understanding of customer care, fraud, and merchant operations
• Strong knowledge of shared services and experience in services, operations, or sales
• Proven ability to navigate poorly defined problems and create strategic solutions
• Demonstrated skill in influencing senior stakeholders in complex situations

Benefits

• 100% health coverage for employees and their dependents
• Monthly stipends for tech setup and health/wellness options
• Flexible time off and generous holiday calendars
• Employee stock purchase plan at a discount

Our client is an equal opportunity employer.