Senior Manager, Professional Services Consulting

Jobtailor; Colorado; On-site; USD 120,000 - 150,000; Full time

Job summary

Jobtailor in Colorado is seeking a seasoned Director of Professional Services to lead a team of Project and Program Managers, drive delivery excellence across customer engagements, and align execution with strategic business outcomes.

You will shape scalable delivery frameworks, steer complex programs, and partner with Product Management to mirror customer needs in the roadmap, while fostering accountability, collaboration, and continuous improvement.

Qualifications

• Minimum of 10 years of relevant experience in program delivery, consulting, or customer experience environments.
• Proven ability to influence stakeholders across technical and business domains.
• Strong written and verbal communication skills with the ability to convey complex ideas clearly.

Responsibilities

• Lead and develop a team of Project and Program Managers, ensuring delivery excellence across customer engagements.
• Own end-to-end execution of complex customer programs, aligning goals, delivery strategy, and business outcomes.
• Create scalable delivery frameworks and program roadmaps to accelerate value and adoption.
• Lead customer engagements at a strategic level, guiding program direction and resolving challenges.
• Act as escalation point for delivery risks and issues, ensuring timely resolution and satisfaction.
• Partner with Product Management to align implementations with product capabilities and roadmap.
• Influence continuous improvement of Professional Services delivery methodology.
• Ensure effective resource planning and load balancing across projects.
• Represent Professional Services in cross-functional initiatives and stakeholder alignment.
• Promote a culture of accountability, collaboration, and continuous improvement.

Skills

Team leadership of PMs/PMOs

Large-scale programs

Strategic stakeholder influence

Delivery framework design

Executive communication

Emotional intelligence

Cross-functional collaboration

Risk and issue escalation

Mentoring and coaching

Genesys knowledge

Education

Bachelor’s or Master’s degree, or equivalent

Tools

Genesys

Job description

Responsibilities

• Lead and develop a team of Project and Program Managers, ensuring consistent delivery excellence across customer engagements
• Own the end-to-end execution of complex customer programs, driving alignment between customer goals, delivery strategy, and business outcomes
• Drive the creation of scalable delivery frameworks and program roadmaps that accelerate time to value and improve customer adoption
• Lead customer engagements at a strategic level, guiding program direction, resolving challenges, and ensuring alignment with business objectives
• Act as an escalation point for delivery risks and issues, ensuring timely resolution and strong customer satisfaction
• Partner with Product Management to align customer implementations with product capabilities and future roadmap direction
• Influence continuous improvement of Professional Services delivery methodology through feedback, innovation, and operational insights
• Ensure effective resource planning and load balancing across projects to optimize team performance and utilization
• Represent Professional Services in cross-functional initiatives, driving alignment across stakeholders and business units
• Promote a culture of accountability, collaboration, and continuous improvement within the team

Requirements

• Proven experience leading Project Managers and Program Managers in a Professional Services or enterprise delivery environment
• Strong experience managing large-scale, customer-facing programs with measurable business impact
• Demonstrated ability to lead project teams across closely related functional areas, applying broad management knowledge and strategic oversight
• Mastery-level expertise within a technical or professional discipline, combined with a strong understanding of adjacent functions within the organization
• Bachelor’s or Master’s degree, or equivalent professional experience
• Minimum of 10 years of relevant experience in program delivery, consulting, or customer experience environments
• Demonstrated ability to influence stakeholders across technical and business domains
• Solid understanding of customer experience platforms, with Genesys knowledge preferred
• Proven ability to design and execute scalable delivery strategies aligned with customer objectives
• Strong written and verbal communication skills with the ability to convey complex ideas clearly
• High emotional intelligence with demonstrated strengths in leadership, coaching, conflict resolution, and team development