Senior Manager, Product Manager - Restaurant Technology Hardware

panerabread; St. Louis (MO); Hybrid; USD 145,000 - 174,000; Full time

Job summary

Panera Bread in Saint Louis, MO is seeking a Senior Manager, Product Manager for Restaurant Technology Hardware to lead the hardware portfolio lifecycle across Panera’s 2200 bakery-cafes. You will partner with deployment, inventory, supply chain and operations to deliver and support restaurant technology solutions.

The role requires 7–10 years in restaurant technology or hardware deployment, strong leadership and project management, and experience with vendor contracts, budgeting and SDLC

Qualifications

• 7-10 years in restaurant technology, deployment or hardware lifecycle management.
• Bachelor's degree preferred; equivalent experience acceptable.
• Proven leadership, organizational and project management skills.
• Strong interpersonal and written communication skills.
• Experience with SDLC methodologies such as SAFe, Agile or Lean Agile.
• Experience with hardware lifecycle programs and vendor relationships.
• Experience with IT service management systems is desirable.

Responsibilities

• Manage restaurant technology hardware portfolio and lifecycle.
• Prioritize requirements, maintain roadmaps and backlogs.
• Create and maintain contracts and master agreements.
• Create and maintain budgets for capital projects and maintenance.
• Manage OEM/VAR/Field Services vendor relationships and contract administration.
• Collaborate with stakeholders to meet business, legal, security and licensing requirements.
• Coordinate with Supply Chain, Finance and Operations for inventory readiness.
• Perform other related duties as assigned.

Skills

Leadership

Project management

Communication

Analytical thinking

Adaptability

Customer orientation

Education

Bachelor's degree

Tools

Jira

Jira Align

Workday

ServiceNow

Microsoft Office Suite

Windows 10

Apple iOS

Job description

Senior Manager, Product Manager - Restaurant Technology Hardware

Job Purpose

Lead restaurant technology hardware lifecycle management programs for Panera's 2200 bakery-cafes, including hardware selection, vendor management, configuration governance, maintenance and retirement planning.

Partner with deployment, inventory, supply chain, and operations teams to support the successful delivery and ongoing support of restaurant technology solutions.

Location: St. Louis, MO (hybrid)

Duties & Responsibilities

The primary responsibilities of this job include, but are not limited to:

• Manage the restaurant technology hardware portfolio and lifecycle, supporting product strategy and execution while ensuring alignment with business priorities and operational needs.
• Partner with stakeholders and delivery teams to prioritize requirements, maintain roadmaps and backlogs, and support successful execution of hardware-related initiatives.
• Create and maintain contracts, including statements of work, cost negotiations, order agreements, master services agreements, product design and manufacturing agreements, etc.
• Create and maintain budgets for capital projects and repair and maintenance.
• Manage relationships with OEM, Value Added Reseller, and Field Services partners, including contract administration, performance management, and participation in request for proposals, vendor evaluations and business reviews.
• Collaborate with business and technology stakeholders to support restaurant technology hardware initiatives and operational objectives. Work with all restaurant technology hardware stakeholders to ensure that business, legal, security, licensing, process, etc., requirements are met.
• Partner with Supply Chain, Finance, Operations, and Deployment teams to ensure new product inventory availability and operational readiness for business initiatives.
• Performs other related duties as assigned.

Qualifications (Education & Experience)

Qualifications include:

• 7-10 years of progressive experience in restaurant technology, technology deployment, hardware lifecycle management, asset management, supply chain operations, or related fields required. Bachelor's degree preferred. Equivalent experience may be substituted for formal education.
• Demonstrated leadership, organizational, and project management skills with the ability to manage multiple priorities and drive initiatives.
• Strong interpersonal and well-developed verbal and written communications skills
• Must be able to learn, understand, and apply new concepts & technologies.
• Able to conform/adapt to priorities, demands, and timelines through analytical and problem-solving capabilities.
• 7-10 years of experience supporting food services operations, restaurant technology systems, or related technology environments preferred.
• Experience managing hardware lifecycle programs, vendor relationships and knowledge of emerging technologies is desirable.
• Experience with systems and/or software development life cycle methodologies, such as SAFe (Scaled Agile Framework for enterprise), Agile, or Lean Agile.
• Proficient with Microsoft Windows 10, Apple iOS, Browser (Edge, Chrome, Firefox, Internet Explorer), Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook, OneNote, Teams, Sharepoint), Jira, Jira Align, Workday, and ServiceNow.
• Desired experience with information technology service management systems to manage cases, incidents, releases, changes, work orders, asset management, configuration management, etc.
• Position may require occasional travel to Panera markets within North American. (U.S. & Canada)
• Customer-oriented attitude and willingness to work through both simple and complex issues.

Working Conditions

This position follows a hybrid work model, with a minimum of four days per week required in the office.

This position may require occasional travel, including visits to bakery-cafes and vendor facilities, totaling approximately 1-2 weeks per year.

Physical Requirements

While performing this job, the incumbent is regularly required to stand, sit, talk hear & use hands and fingers to operate keyboards

Direct Reports

This position will have one direct report under its supervision.

Equal Opportunity Employer: Disabled/Veterans

Competitive Pay $145,305 - $174,366 annually

The actual pay offered will be determined by multiple factors, including but not limited to the candidate's relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Saint Louis Support Center