Senior Manager, Product Lead, YouTube Business Technology

Google; Mountain View (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Google, via YouTube Go To Market Solutions, seeks an experienced leader to drive enterprise-grade product management and AI-enabled customer-support platforms. You will guide cross-functional teams, influence product roadmaps, and partner with AI/ML squads to deliver agentic solutions at scale.

The role emphasizes system design thinking, stakeholder collaboration across Engineering, Product, and Business Operations, and delivering measurable impact within a global YouTube ecosystem.

Qualifications

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 10 years of leadership experience in Product Management, or Technical Solutions Delivery.
• 3 years of experience leading product teams and managing cross-functional technical initiatives, leading a team of teams.
• Experience in either system design or reading code (e.g., Java, C++, Python, SQL).
• Experience working directly with AI/ML teams to deliver automated or agentic solutions in a customer support context.
• Experience managing product roadmaps using prioritization frameworks, empathy maps, and design thinking.

Skills

Leadership experience

Team leadership

AI/ML collaboration

Product roadmaps

System design / code reading

Cross-functional delivery

Empathy & design thinking

Education

Bachelor's degree in Computer Science or related field

Job description

In most instances, this position requires in-person interviews as part of the hiring process.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Bruno, CA, USA; Mountain View, CA, USA; New York, NY, USA.

Minimum qualifications

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
• 10 years of leadership experience in Product Management, or Technical Solutions Delivery.
• 3 years of experience leading product teams and managing cross-functional technical initiatives, leading a team of teams.
• Experience in either system design or reading code (e.g., Java, C++, Python, SQL).
• Experience working directly with AI/ML teams to deliver automated or agentic solutions in a customer support context.
• Experience managing product roadmaps using prioritization frameworks, empathy maps, and design thinking.

Preferred qualifications

• 15 years of experience across systems design, product management, and software engineering, including 4 years of people and program management.
• Experience in product systems thinking, analyzing how changes in CRM or support ecosystems influence the entire value stream and Agentic AI platforms.
• Ability to navigate and influence director and VP-level stakeholders across Engineering, Product, and Business Operations.
• Ability to lead organizational transformation, maturing operating models to unite cross-functional teams and drive large-scale technology growth.
• Proven track record designing enterprise systems and defining complex data architectures for consumption and mission-critical Google Cloud Contact Center solutions.

About the job

The Business Technology team is a part of YouTube Go To Market Solutions. We focus on the business of YouTube, ensuring the YouTube business organization can evolve at the speed of YouTube. We provide the tools and systems that deliver the information, capabilities, and insights necessary to help our partners - and YouTube - continue to grow.

At YouTube, our core business systems are not back-office utilities, they are the intelligent engine powering a global creative economy. As the