Senior Manager, Process Risk Reduction – Enterprise Technology Services Governance & Control

Jobtailor; New York (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

Jobtailor in New York, NY seeks an experienced Operational Risk Manager to guide risk management and governance initiatives across processes. The role emphasizes collaboration with risk and audit functions to strengthen controls and ensure regulatory compliance.

Data-driven analytics, reporting, and proactive risk mitigation are central to the responsibilities. The ideal candidate has 4+ years in operational risk, strong project management, and a solid understanding of regulatory frameworks.

Qualifications

• 4+ years experience in operational risk management (e.g., within Risk and/or Internal Audit function).
• Understanding of critical operational risk management lifecycle activities.
• Excellent project management, communication, and interpersonal skills.
• Extensive experience in process governance.
• Understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
• Robust analytical and problem-solving skills.
• Ability to analyze data, identify trends, and evaluate risk scenarios effectively.
• Strong understanding of IT Risk Management practices.
• Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship.
• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees or certifications are advantageous (preferred qualifications).
• Preferred experience in consulting, large-scale project management, risk reduction prioritization, data-driven executive reporting, process risk reduction, root cause analysis, risk analytics and trending analysis, process-change monitoring, and financial services

Responsibilities

• Progress targeted platform product framework components through collaboration with key stakeholders
• Formulate scalable solutions aligned with industry practices
• Develop complementary ways of working across business and platform teams
• Formally document relevant guidance
• Support guidance development for platform product modernization and migration activities
• Manage Process Risk project deliverables against accelerated timelines and across multiple stakeholders
• Develop reporting and analytics to identify emerging risks and risk-reduction opportunities
• Support identification and prioritization of strategic Process Risk initiatives
• Independently support resolution of high-risk issues, significant process improvements, and control enhancements
• Document learnings, insights, better practices, and themes across the enterprise
• Foster risk awareness and ongoing improvement within the team and broader organization

Skills

Operational Risk Mgmt

Project Management

Process Governance

Risk Analytics

Data-Driven Reporting

Analytical Skills

Problem Solving

IT Risk Management

Regulatory Frameworks

Communication Skills

Interpersonal Skills

Education

Bachelor's in Finance

Bachelor's in Business

Bachelor's in Risk Management

Job description

• Progress targeted platform product framework components through collaboration with key stakeholders
• Formulate scalable solutions aligned with industry practices
• Develop complementary ways of working across business and platform teams
• Formally document relevant guidance
• Support guidance development for platform product modernization and migration activities
• Manage Process Risk project deliverables against accelerated timelines and across multiple stakeholders
• Develop reporting and analytics to identify emerging risks and risk-reduction opportunities
• Support identification and prioritization of strategic Process Risk initiatives
• Independently support resolution of high-risk issues, significant process improvements, and control enhancements
• Document learnings, insights, better practices, and themes across the enterprise
• Foster risk awareness and ongoing improvement within the team and broader organization

Requirements

• 4+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)
• Understanding of critical operational risk management lifecycle activities
• Excellent project management, communication, and interpersonal skills
• Extensive experience in process governance
• Understanding of processes that align with policies, regulatory frameworks, and/or operational standards
• Robust analytical and problem-solving skills
• Ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Strong understanding of IT Risk Management practices
• Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship
• Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees or certifications are advantageous (preferred qualifications)
• Preferred experience in consulting, large-scale project management, risk reduction prioritization, data-driven executive reporting, process risk reduction, root cause analysis, risk analytics and trending analysis, process-change monitoring, and financial services

Core Competencies

Demonstrates expertise in Operational Risk Management, including the ability to analyze data, identify trends, and evaluate risk scenarios. Proficient in Project Management and Process Governance, with a strong focus on risk reduction and compliance with regulatory frameworks.

Highest-signal resume keywords

• Operational Risk Management
• Project Management
• Process Governance
• Risk Analytics
• Data-Driven Executive Reporting

Hard Skills

• Operational Risk Management Lifecycle
• Process Risk Reduction
• Root Cause Analysis
• Risk Analytics and Trending Analysis
• Process-Change Monitoring

Soft Skills

• Communication Skills
• Interpersonal Skills
• Analytical Skills
• Problem-Solving Skills

Certifications & Qualifications

• Bachelor's Degree in Finance
• Bachelor's Degree in Business
• Bachelor's Degree in Risk Management

Industry Keywords

• Risk Management
• Internal Audit
• Regulatory Frameworks
• Financial Services
• Process Governance