Senior Manager, Process Excellence & Change (Remote)

Metropolitan Transportation Authority (MTA); New York (NY); Hybrid; USD 103,000 - 129,000; Full time

Job summary

The Senior Manager, Change Management and Process Optimization at Metropolitan Transportation Authority (MTA) leads transformation initiatives across the People department, ensuring process stability and future-state design. You will coordinate with multiple agencies to standardize and optimize core business processes while delivering governance and reporting frameworks.

You will drive continuous improvement, manage a portfolio of enterprise-wide programs, coach staff, and influence stakeholders

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Minimum seven years of related experience including consulting or leadership roles.
• Experience leading transformation and process improvement projects.
• Background in systems implementation and organizational change.

Responsibilities

• Assess current processes, identify gaps, and develop future-state strategies.
• Partner with cross-functional teams to design and implement new processes.
• Lead governance and delivery for the enterprise portfolio of programs.
• Provide strategic communication, risk management, and meetings facilitation.
• Manage project execution, dashboards, and data-driven decision making.

Skills

Process mapping

Data analysis

Stakeholder management

Project management

Change management

Executive presence

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree (Business/HR/CS/Management)

Master’s degree (preferred)

Tools

Microsoft Office Suite

Power BI

Visio

ARIS

Job description

The Senior Manager, Change Management and Process Optimization at Metropolitan Transportation Authority (MTA) leads transformation initiatives across the People department, ensuring process stability and future-state design. You will coordinate with multiple agencies to standardize and optimize core business processes while delivering governance and reporting frameworks.

You will drive continuous improvement, manage a portfolio of enterprise-wide programs, coach staff, and influence stakeholders