Senior Manager Premium Ticketing

Socket.dev; Los Angeles (CA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Holidays & Vacation

401k Plan with Match

Job summary

AEG is seeking a Senior Manager, Premium Ticketing in Los Angeles to lead the Premium Ticketing team and drive revenue across touring and regional markets. You will strategize, plan, and implement premium ticketing programs with a focus on operational excellence and growth, partnering with executives and clients to deliver best-in-class experiences.

The role requires 6–8 years in live entertainment ticketing, strong leadership, pricing strategy expertise, and willingness to travel as needed.

Qualifications

• BA/BS degree in business, sports management, entertainment, or related field.
• 6–8 years of relevant live entertainment/ticketing experience.
• Proven success with entertainment, sports or live events ticketing.
• Proficiency with ticketing platforms and reporting tools; strong Excel skills.
• Knowledge of dynamic pricing, supply and demand.

Responsibilities

• Oversee Premium Ticketing initiatives across international, domestic and regional markets.
• Manage ticket inventory, allocations, and reporting for revenue optimization.
• Develop and mentor team members; align with program goals and standards.
• Schedule personnel and support executive-level workload balancing.
• Lead budgets, forecasts and financial models for premium programs.
• Collaborate with marketing, sales and customer service to enhance engagement.
• Represent the company at events, managing vendor relationships and contracts.

Skills

Leadership

Dynamic Pricing

Ticketing Operations

Communication

Analytical Thinking

Education

BA/BS Degree in Business, Sports Management, Entertainment, or related field

Tools

Ticketing Platforms

Microsoft Office

Reporting Tools

Job description

Company Information

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Senior Manager, Premium Ticketing is responsible for overseeing and developing the Premium Ticketing team while driving strategic initiatives that maximize ancillary revenues across both touring and regional markets. This role leads the planning and execution of complex premium ticketing programs, ensuring operational excellence, revenue growth, and alignment with company objectives. The Senior Manager will partner closely with Executives, Directors, senior leadership, internal teams, and external clients to deliver best-in-class premium ticketing experiences and optimize revenue opportunities.

Essential Functions

• Provide oversight and leadership for assigned Premium Ticketing initiatives (including VIP Packaging, Dynamic Pricing, and other programs) across international, domestic, and regional territories.


• Manage ticket inventory, allocations, and reporting processes to ensure accuracy, compliance, and maximum revenue optimization.


• Develop, coach, and mentor team members, fostering professional growth and ensuring alignment with program goals and company standards.


• Manage and schedule assigned personnel within the division, while supporting executive and director-level teams in delegating and balancing workloads effectively.


• Lead the development of strategies, budgets, forecasts, and financial models to support Premium Ticketing initiatives and drive business objectives.


• Collaborate with marketing, sales, and customer service teams to create collateral, enhance customer engagement, and deliver a best-in-class premium experience.


• Represent the company at events, shows, and industry functions, ensuring seamless execution of premium programs and strengthening client and partner relationships.


• Oversee vendor relationships, including procurement, merchandise development, contract negotiation, and financial reconciliation.

Required Qualifications

• BA/BS Degree (4-year) in Business, Sports Management, Entertainment, or related field, or equivalent combination of education and experience


• 6-8 years Of related work experience including experience in the live entertainment industry


• Proven track record of success in the entertainment, sports, or live events industry with experience in ticketing operations or premium programs.


• Proficiency in ticketing platforms, reporting tools, and associated technologies, with strong Microsoft Office skills (Excel, Word, Outlook, PowerPoint).


• Solid understanding of dynamic pricing strategies, supply-and-demand economics, and advanced mathematical concepts.


• Highly organized and detail-oriented with the ability to manage multiple people, projects, large inventories, and tight deadlines under pressure.


• Strong interpersonal and communication skills, with the ability to present effectively and respond to inquiries from colleagues, clients, and customers


• Demonstrated leadership skills with a strong work ethic and results-driven mindset, capable of going above and beyond to achieve success.


• Flexible and adaptable with the ability to work long, irregular hours including nights, weekends, and holidays as required.


• The willingness and ability to travel frequently, including extended durations, to support international, domestic and regional programs.

Payscale: $90,373.00 - $115,000.00 Annually

Bonus: (If applicable) This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.