Senior Manager - Pre and Post-Analytical Reference Laboratory Southaven, MS

Mayo Career Site US; Southaven (MS); On-site; USD 120,000 - 180,000; Full time

Job summary

Mayo Clinic Laboratories in the United States seeks a Senior Manager to provide strategic and operational leadership for pre- and post-analytical laboratory functions within a high-volume reference laboratory environment. This leader will partner with clinical operations, client services, logistics, quality, IT, and other stakeholders to ensure seamless service and an exceptional client experience.

The role emphasizes building a culture of accountability, developing managers and staff, and

Qualifications

• Significant clinical/reference lab experience.

Responsibilities

• Lead pre- and post-analytical lab operations and client support.
• Ensure regulatory compliance, quality, productivity, turnaround time, and service expectations.
• Develop managers and staff, fostering accountability and collaboration.
• Identify workflow, technology, and process improvements to boost efficiency.
• Collaborate with analytical leadership on end-to-end workflows.
• Monitor performance metrics and drive action plans.

Skills

Leadership

Strategic planning

Cross-functional collaboration

Process improvement

Regulatory compliance

Education

Bachelor's degree in life sciences

Tools

LIS (Laboratory Information Systems)

Job description

The Senior Manager provides strategic and operational leadership for pre- and post-analytical functions within a high-volume reference laboratory environment.

The ideal candidate brings significant clinical/reference laboratory experience, strong knowledge of laboratory operations and workflows, and demonstrated success leading teams in a complex, service-driven environment. This leader will partner closely with analytical laboratory operations, client services, logistics, quality, IT, and other key stakeholders to ensure seamless service and an exceptional client experience.

Key Responsibilities

• Lead pre- and post-analytical laboratory operations, including specimen receiving, accessioning/processing, problem resolution, result delivery, and related client support functions.
• Ensure operational excellence, regulatory compliance, quality, productivity, turnaround time, and service expectations are consistently achieved.
• Lead, develop, and engage managers, supervisors, and staff while building a culture of accountability, collaboration, and continuous improvement.
• Identify and implement workflow, technology, and process improvements that enhance laboratory efficiency, quality, scalability, and client experience.
• Partner with analytical laboratory leadership to ensure effective end-to-end laboratory workflows and resolution of complex operational issues.
• Monitor key performance and service metrics, identify trends and risks, and develop action plans to improve performance.
• Support growth initiatives, new client implementations, and expansion or optimization of laboratory services.

This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this position. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program.

This position is a limited-tenure role intended to support the formation, launch, and stabilization of a new company and laboratory. As the organization matures, the role is expected to transition to a permanent infrastructure position within a separate company operating independently from Mayo Clinic Laboratories.