Senior Manager, PMS Analytics and Insights

Olympus America, Inc.; Pennsylvania; Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive salaries

Annual bonus

401(k) with company match

Employee Assistance Program

Wellbeing programs

Paid vacation and sick time

Parental leave and adoption assistance

Paid holidays

On-site childcare / facilities

Job summary

Olympus America, Inc. is seeking a Senior Manager for PMS Analytics and Insights to lead a team of Data Analysts and own PMS metrics, dashboards and executive reporting. Hybrid work locations include Center Valley, PA, Westborough, MA, and Brooklyn Park, MN, with close collaboration across functions.

The role drives analytics governance, workforce planning and scalable reporting, enabling leadership decisions and continuous improvement in a regulated environment.

Qualifications

• Bachelor’s degree in engineering, finance, business, economics or similar quantitative field.
• 8+ years in data/analytics with 4+ years of people management experience.
• Financial and business acumen and mindset.
• Advanced mastery of Microsoft Office (Excel, MS Project, PowerPoint).
• Strong analytical and problem-solving skills with reporting tooling experience.
• Ability to synthesize data from multiple sources for leadership decisions.
• Experience communicating insights to senior leaders and stakeholders.
• Strong organizational, planning and collaboration skills.
• Ability to work independently with limited supervision and global meeting flexibility.

Responsibilities

• Lead and develop the PMS Analytics and Insights team (5 Data Analysts).
• Own PMS metrics, dashboards, and executive reporting used to monitor performance.
• Define and govern analytics tools, data definitions, and documentation.
• Provide workforce balancing models and capacity views for leadership decisions.
• Partner with cross-functional teams to translate needs into analytics solutions.
• Drive automation, self-service reporting, and improved data architecture.

Skills

People management

Data analysis

Dashboard development

Executive reporting

Cross-functional collaboration

Strategic planning

Communication to leadership

Independent worker

Education

Bachelor’s degree in quantitative field

Tools

Excel

MS Project

PowerPoint

Power BI

Tableau

Sensei IQ

Job description

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Senior Manager, PMS Analytics and Insights

Working Location:Pennsylvania, Center Valley; Massachusetts, Westborough; Minnesota, Brooklyn Park

Workplace Flexibility:Hybrid

For more than 100 years,Olympus has focused on making people’s lives healthier, safer and more fulfilling.

Every day, we live by our philosophy,True to Life, by advancing medical technologies and elevating the standard ofpatient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

This leadership role is responsible for managing the Post Market Surveillance (PMS) Analytics and Insights function, including a team of complaint Data Analysts responsible for development, maintenance, validation and continuous improvement of analytical tools, dashboards, reporting systems and methodologies supporting complaint handling, vigilance and PMS processes. Responsible for PMS metrics, executive reporting, workforce balancing analytics and business insights. Accountable for maintaining and validating analytics tools used by trending teams but not for performing complaint trending activities.

Job Duties

• Lead and develop the PMS Analytics and Insights team, including direct management of five Data Analysts; provide coaching, work direction, prioritization, workload balancing, and performance input to ensure effective delivery of analytics services.
• Own PMS metrics, dashboards, scorecards, executive reporting, and business insights used tomonitorcomplaint handling, vigilance, operational performance, capacity, transformation priorities, and leadership decision-making.
• Define,maintain, validate, and govern analytics tools, data sets, reporting logic, calculation methodologies, data definitions, and documentation practices to ensure PMS analytics outputs areaccurate, consistent, compliant, andinspection-ready.
• Provide workforce balancing models, capacity views, scenario assessments, root cause-oriented analysis, and other actionable insights to support PMS leadership decisions on priorities, staffing, process improvement, and risk escalation.
• Partner with Complaint Handling, Vigilance, Trending, Quality, Regulatory Affairs, IT, regional teams, and business stakeholders to translate operational needs into analytics requirements, scalable reporting solutions, and continuous improvement opportunities.
• Manage analytics intake, resources, deliverables, and cross-functional dependencies while driving automation, self-service reporting, improved data architecture, and emerging analytics capabilities appropriate for a regulated environment; maintain clear boundaries between analytics enablement and functional ownership of complaint trending decisions and records.

Job Qualifications

Required:

• Bachelor’s degree required in engineering, finance, business, economics or similar quantitative fields.
• Minimum of 8 years of overall relevant experience with a 4 years people management experience in a combination of data and analytics projects, R&D sustaining projects or operations inclusive of quality projects, portfolio management and analysis and/or business process development.
• Financial and business acumen and mindset are required.
• Advanced mastery of Microsoft Office (Excel, MS Project, PowerPoint).
• Excellent analytical and complex problem-solving skills with proven expertise in creating reports and tools to analyse and evaluate data using Excel, pivot tables, queries, equations, etc.
• Ability to synthesize information from multiple data sources, draw relevant and actionable conclusions, and handle multiple projects simultaneously with minimal direction.
• Proven track record of developing and communicating data analysis insights and results to assist decision-making for leadership.
• Demonstrates strong organizational and planning skills; strong interpersonal and relationship building skills with ability to work collaboratively in a team environment.
• Motivated individual with the ability to work independently and in teams on tasks and projects with limited supervision and with a high degree of personal initiative and drive.
• Ability to support global meetings / discussions (e.g., schedule flexibility to support meetings with teams in Germany (CET) and Japan (JST)).

Preferred:

• Prior project management knowledge and expertise preferred.
• Global experience interfacing with offshore teams and initiatives is preferable.
• Experience working in an international matrixed organization with great collaboration skills preferred.
• Advanced capabilities in visualization BI tools (PowerBI, Tableau, etc.) and Portfolio tools (Sensei IQ) preferred.

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k)* with company match
• 24/7 Employee Assistance Program
• Free live and on-demand Wellbeing Programs
• Generous Paid Vacation and Sick Time
• Paid Parental Leave and Adoption Assistance*
• 12 Paid Holidays
• On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset
• Offers onsite, hybrid and field work environments
• Paid volunteering and charitable donation/match programs
• Employee Resource Groups
• Dedicated Training Resources and Learning & Development Programs

Applicants Requesting Accommodations:

Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley ||Quality & Regulatory Affairs (QA/RA)