Senior Manager People Operations

ShopMy

New York (NY)

On-site

USD 120,000 - 145,000

Full time

14 days+

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Benefits offered by this job

Medical & Dental Coverage

Equity in ShopMy

Flexible PTO

14 weeks parental leave

Wellness & Social Stipend

Technology Stipend

Learning & Development Stipend

401k program

Wellhub Membership

Company retreats

Monetize your influence on ShopMy page

Birthday PTO

NYC HQ office

Job summary

ShopMy is hiring a Senior Manager, HR Operations in New York City to build the data backbone and people operations infrastructure. You’ll own the HRIS, analytics, and processes to enable faster, better-informed decisions across the People team and business.

This build role reports to the VP, People Experience & Operations and may grow a direct report. Expect a fast-paced, high-growth environment with equity and a NYC HQ.

Qualifications

5-8 years of progressive HR operations experience
Ownership of an HRIS and people data function
Strong people analytics: dashboards, storytelling with data
Experience designing a service delivery model (ticketing, SLAs)
Comfort with ambiguity and a build-from-scratch mandate
High trust and discretion with sensitive employee data

Responsibilities

Own and up-level our people data strategy: manage HRIS data integrity, structure and security
Build and run our people analytics reporting cadence with dashboards for leadership
Up-level people operations with a ticketing/service model and self-service resources
Own our HR tech stack roadmap: tool evaluation, integrations, vendor mgmt
Ensure compliance and audit readiness for people data (I-9, EEO-1, etc)
Bridge People with Finance, Legal and IT
Identify automation/AI opportunities to reduce manual work

Skills

HR operations

HRIS ownership

People analytics

Service delivery model

Data privacy

Cross-functional collaboration

Tools

HRIS

Payroll systems

ATS

Job description

Join ShopMy – Powering the Future of Digital Marketing

ShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations. ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.

About the Role

We're looking for a Senior Manager, HR Operations to build and own the systems, data, and processes that power ShopMy's People function as we scale. Today, a lot of our people data, reporting, and day-to-day people operations run without a dedicated owner. You'll be the person who builds that infrastructure - from how we manage HR data and analytics to how employees and managers get support day to day - so the rest of the People team, and the business, can make faster, better-informed decisions. This is a build role, not a maintain role. You'll report directly to our VP, People Experience & Operations, and partner closely with other core People team member and your job is the operational and data backbone underneath that work. There's room for this role to grow, including the potential to build and manage a direct report over time.

Your Impact

Own and up-level our people data strategy: manage our HRIS and the integrity, structure, and security of our people data
Build and run our people analytics reporting cadence: dashboards and recurring reporting that the People team and business leaders can actually act on
Up-level our people operations: design a real ticketing/service model with SLAs and self-service resources, not just an inbox
Own our HR tech stack roadmap: evaluate tools, manage integrations across HRIS/payroll/benefits/ATS, and own vendor relationships
Own compliance and audit readiness for people data and processes (I-9s, EEO-1, recordkeeping, and more) in partnership with our Payroll & Benefits Senior Manager
Build and maintain the connective tissue between People and Finance, Legal, and IT
Identify where automation or AI can take manual work off the team's plate, and go build it
Act as a strategic thought partner to the VP of People Experience & Operations on how we operationalize and scale People processes org-wide

You Are Energized By

Building infrastructure that doesn't exist yet - you'd rather architect the system than maintain someone else's
Data you can trust - you treat accuracy, access, and privacy as core to the job, not an afterthought
Making things faster and less painful for employees and managers, without cutting corners
The scrappiness of a high-growth company - you've done this before and you're energized by it, not drained by it
Being the person who connects People to Finance, IT, and Legal, and makes those handoffs actually work
ShopMy's mission at the intersection of creators, brands, and culture

What We're Looking For

5 - 8 years of progressive HR operations experience, including meaningful ownership of an HRIS and people data function, ideally at a high-growth tech or startup company
Hands-on experience building or meaningfully re-architecting people systems and processes, not just administering existing ones
Strong people analytics chops: you can build a dashboard, tell a story with data, and know the difference between a metric that's interesting and one that drives a decision
Experience designing a service delivery model (ticketing, SLAs, knowledge base) for an internal team
Comfort with ambiguity and a build-from-scratch mandate — you don't wait for a fully formed process to start improving it
High trust and discretion with sensitive employee data

Bonus Points

Experience at a creator economy, marketplace, or consumer tech company
Prior people management experience
Experience implementing or migrating an HRIS
Background in HR compliance/audit (I-9, EEO-1, SOC2-adjacent controls)

Salary

In compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

New York Pay Range $120,000 — $145,000 USD The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!

Benefits

ShopMy offers a bundle of benefits on top of being a great place to work.