Senior Manager, People Analytics, Insights & AI Enablement

Chanel, Inc.; New York, Northern (NY, KY); Hybrid; USD 160,000 - 190,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation and benefits

Job summary

CHANEL, Inc. is seeking a Senior Manager for People Analytics, Insights & AI Enablement in New York City. This role leads the US P&O analytics strategy, turning data into actionable insights using Power BI, AI tools, and employee survey data to inform workforce decisions.

You will shape AI use-cases, govern data quality, and build predictive workforce planning models while partnering with People Operations, Tech, and HRBPs. Hybrid work with three days on-site in Midtown.

Qualifications

• Minimum 7 years of experience in People Analytics, HR Insights, or related fields.
• Proven ability to translate data into actionable insights and business outcomes.
• Experience with AI initiatives in HR and data governance.

Responsibilities

• Define the US P&O analytics roadmap and standard dashboards.
• Translate workforce data into insights and predictive models for planning.
• Lead AI use-case framing, tool selection, and responsible AI governance.
• Partner with People Operations, Tech, and HR business partners to drive adoption.

Skills

Data storytelling

Analytics fluency

AI enablement

Stakeholder management

Data governance

Power BI

Power Automate

HR analytics

Education

Bachelor’s degree or equivalent

Master’s degree is a plus

Tools

Power BI

AI tools

Qualtrics

Power Automate

Job description

**Senior Manager, People Analytics, Insights & AI Enablement** *At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.* **About the role:** CHANEL is looking for a **Senior Manager, People Analytics, Insights & AI Enablement** to join our New York City team. This role sits in the Organizational Development & Effectiveness (OD&E) Center of Excellence within the US People & Organization (P&O/ Human Resources) team. You will enable P&O (HR) to make better, faster, evidence-based decisions through people analytics, insights and the thoughtful use of technology and AI. You will define P&O’s AI needs (in partnership with People Operations), how people insights and foresights are produced and used, and how AI supports the future P&O operating model. This role is a strategist and enabler who turns people data, insights, and AI into business outcomes and a future-fit org. Minimum of 7 years' experience in People Analytics, Human Resources, Process Insights, with recent expertise in Artificial Intelligence. Hands on experience in Microsoft environment with Power BI, AI Tools, Qualtrics- Employee Survey, etc. **What impact you can create at CHANEL:** * Define the people analytics roadmap and standard dashboards to support people insights across the US— so the same questions are answered the same way, reducing fragmented one-off demand and freeing the team for higher-value, predictive work* Translate workforce data into insights and recommended actions, and build predictive, forward-looking models for workforce planning (e.g., retention, capacity, and scenario forecasting)* Define P&O technology strategy, innovation, and AI use-case framing — how the team uses, evaluates, and rolls out AI tools to support the future operating model* Identify augment-vs.-automate workflows, serve as part of the local and global AI ambassador community, and guide responsible, human-centered AI use within P&O, grounded in the value the work is trying to create — establishing guardrails and scaling adoption through repeatable standards rather than one-off experimentation* Drive AI adoption in P&O by connecting new tools to the team’s day-to-day problems and assess P&O’s AI maturity and readiness* Enable self-service analytics for HRBPs and business leaders — with the right guardrails and advance data literacy across P&O* Own employee listening and our employee engagement survey (Voices) analytics — turning what people tell us into insight* Partner with People Operations to improve data quality and data governance in service of AI integration **You are energized by:** * Turning data into decisions — and data storytelling that moves leaders to act* Building a data-driven, insight-led culture and raising data literacy across the function* Future-of-work thinking and responsible, human-centered use of AI* Building capability and insight, not just producing dashboards and reports* Working across People Operations, Tech, HRBPs, COEs, POLT, the broader P&O team, and Global* Standardizing where it creates capacity, and customizing where it creates real value **What you will bring to the team:** * Analytics, insights, and data-storytelling depth — this role if not a reporting analyst* Hands-on analytics fluency with modern tooling **(e.g., Power BI and AI-enabled platforms**), paired with the judgment to know what to standardize versus customize* Hands-on experience leveraging AI to transform HR processes, including building AI agents and automations using **Microsoft Power Automate** or similar platforms, independently or in partnership with technology teams* AI and technology enablement fluency, with a point of view on augment vs. automate, and a responsible, ethical approach to people with data — privacy and governance* Brings practical AI implementation experience and best practices, with a proven track record of applying AI solutions in an HR environment* Future-of-work thinking and a sense of where the function is heading* Experience defining analytics, roadmaps and standard metrics, and partnering with People Operations / HRIS, Tech, and Finance on shared, trusted workforce data* Senior Manager-level judgment, with the ability to influence senior stakeholders and to set scope and hold boundaries with People Operations, Tech, and Global* Comfort with a clear own / don’t-own line: this role owns US People Analytics strategy, P&O AI strategy and AI use-case framing, and employee listening (Voices) — it does not own Workday configuration and system implementation, enterprise IT architecture, security and governance decisions alone, the P&O Tech Roadmap’s final technology procurement decisions, or reporting standards **What skills you will learn / experiences you might have:** * Stand up the analytics and AI engine of a newly formed Center of Excellence* Shape how CHANEL US applies AI across P&O — with visibility to POLT and senior leadership* Bridge Global reporting and US-specific business needs, building fluency across both* Grow as a people-analytics and AI strategist at the frontier of how P&O creates value **Position Logistics:** * Based in New York City with hybrid work model – 3 days on-site minimum in Midtown Manhattan - New York City* Minimum of 7 years of experience HR People Insights, Analytics, AI enablement* Bachelor’s degree or equivalent experience. A master’s degree is a plus. Equivalent experiences will be considered. *\\*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.* **Compensation:** * The anticipated base salary range for this position is $160,000-$190,000. A base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.