Senior Manager, Pediatric Ambulatory Operations

La Rabida Children's Hospital; Chicago (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

La Rabida Children’s Hospital in Chicago seeks a Senior Manager, Ambulatory and Provider Services to oversee outpatient clinic operations, improve patient access, and coordinate care with clinical and administrative teams. You’ll supervise frontline staff, manage budgets, optimize workflows, and support strategic initiatives to enhance patient experience and clinical efficiency.

You will ensure regulatory compliance across providers, lead quality improvement projects, and collaborate with COIO

Qualifications

• Bachelor’s degree in Healthcare Administration required.
• Master’s degree in Healthcare Administration, Business, Public Health, or similar preferred.
• Minimum 3–5 years of relevant outpatient/ambulatory operations experience.
• At least 2 years of supervisory or team leadership experience.
• Familiarity with pediatric care environments or family-centered service models preferred.

Responsibilities

• Oversee daily outpatient clinic operations, including front desk and admitting processes.
• Monitor patient flow, scheduling, access, billing and collections performance.
• Recruit, train, supervise, and evaluate clinic staff.
• Manage staffing plans, schedules and timekeeping in alignment with budget and volume.
• Lead quality improvement projects to enhance operational efficiency and patient satisfaction.
• Coordinate care with providers, nursing, and hospital leadership for regulatory compliance.
• Address patient/family concerns to ensure a compassionate experience.
• Monitor budget variances and contribute to financial planning and reporting.
• Coordinate vaccine services and ensure standardized care.

Skills

Leadership

Staff supervision

EHR proficiency

Education

Bachelor's degree in Healthcare Administration

Master's degree in Healthcare Administration

Tools

MS Office Suite

Job description

La Rabida Children’s Hospital in Chicago seeks a Senior Manager, Ambulatory and Provider Services to oversee outpatient clinic operations, improve patient access, and coordinate care with clinical and administrative teams. You’ll supervise frontline staff, manage budgets, optimize workflows, and support strategic initiatives to enhance patient experience and clinical efficiency.

You will ensure regulatory compliance across providers, lead quality improvement projects, and collaborate with COIO