Senior Manager, Patient Education & Programs Strategy

LE0010 Stanford Health Care; Palo Alto (CA); On-site; USD 112,000 - 149,000; Full time

Job summary

Stanford Health Care is seeking a Senior Manager of Patient Education Consulting Services to lead the Health Education Action Team (HEAT) and to provide strategic, operational, and financial leadership for Health Education Programs.

The role partners with service line leaders to diagnose root causes, co-design solutions, and ensure sustainable program performance aligned with Stanford Medicine priorities.

Qualifications

• Master’s Degree in a work‑related field required.
• Experience Qualifications 6+ years of directly related work experience required.

Responsibilities

• Lead the Health Education Action Team (HEAT) as an internal consulting resource, engaging with service line leaders to address complex, high-priority patient education needs that require dedicated, in-depth analysis and resources beyond standard operational support
• Partner with service line leaders as clients, guiding them through the full consulting engagement lifecycle: recognizing problems, analyzing and identifying root causes, co-designing solutions, communicating with key stakeholders, implementing, monitoring, and evaluating outcomes
• Apply standardized A3 process improvement tools and human-centered design methodologies to structure consulting engagements and ensure rigorous, repeatable problem-solving
• Design and oversee development of patient education solutions across multiple modalities, including individual and group services (consultations, classes, community events), digital and print content (videos, booklets, After Visit Summaries), clinician and staff training, and workflow changes
• Apply behavior change science principles to solution design to improve patient comprehension, engagement, and health outcomes
• Lead and guide non-direct reports through HEAT engagements and cross-functional workgroups, fostering collaboration and alignment toward shared goals
• Provide strategic, operational, and financial leadership for the Department's Health Education Programs (currently including Wellness Classes and Tobacco Treatment Services)
• Own program-level budgets in partnership with senior leadership; track spending and set annual and multi-year targets
• Lead work team members and direct reports across HEAT and Health Education Programs — including hiring, mentoring, developing, and managing performance
• Set strategic direction and growth priorities for existing programs, identifying opportunities for expansion, consolidation, or new program development based on organizational needs
• Ensure programs meet quality, compliance, and outcome standards; track and report performance metrics to senior leadership
• Cross-Cutting Serve as a key liaison between Health Education, service line leadership, and program stakeholders to ensure alignment across consulting engagements and program priorities
• Track outcomes across both consulting engagements and standing programs, using data to refine problem selection, program design, and resource allocation
• Own documentation of methodologies, findings, and solutions to support scalability and knowledge transfer across the enterprise

Skills

Strategic thinker

Knowledge of patient workflows

Facilitate cross-functional teams

Project management

Verbal communication

Written communication

Problem solving

Navigate academic healthcare

Education

Master’s Degree in a work-related field

Job description

Stanford Health Care is seeking a Senior Manager of Patient Education Consulting Services to lead the Health Education Action Team (HEAT) and to provide strategic, operational, and financial leadership for Health Education Programs.

The role partners with service line leaders to diagnose root causes, co-design solutions, and ensure sustainable program performance aligned with Stanford Medicine priorities.