Senior Manager, Order-to-Cash

ClickHouse; San Francisco (CA); Hybrid; USD 160,000 - 225,000; Full time

Benefits offered by this job

Flexible work

Healthcare

Equity

Time off

Home office stipend

Global gatherings

Job summary

ClickHouse is seeking a Sr. Manager of Order-to-Cash to own and evolve our billing and collections function as we scale. You will ensure accuracy, compliance, and revenue reporting for public-company readiness, working with Revenue Accounting, Sales, Legal, FP&A, and other teams.

You will build scalable processes, drive AI-enabled automation, and lead a growing OTC team. Strong SaaS experience with NetSuite/ERP is essential, with global remote-friendly flexibility.

Qualifications

• 8+ years of progressive order-to-cash and billing operations experience, including 5+ years in billing and collections in a SaaS or technology company.
• Experience with automation tools and ERP systems (e.g., NetSuite, Stripe, Salesforce CPQ).
• Experience with marketplace platforms (e.g. AWS, Azure, GCP) and reports.
• Strong analytical and problem-solving skills, with ability to interpret complex contracts and data sets.
• Excellent organizational skills and attention to detail.
• Effective communicator with cross-functional collaboration and financial insights.
• Experience in designing and maintaining internal controls and SOX compliance.

Responsibilities

• Establish the operating model, processes, controls, and team structure for a scalable Order-to-Cash function.
• Establish policies for pay-as-you-go and commit billing models, invoicing adjustments, collections strategy, and billing systems change management.
• Act as SME for NPI initiatives, including changes to current billing processes and systems.
• Own the billing systems tech stack and drive improvements, including AI adoption, automation, and integrations.
• Maintain AR health through aging reviews and collections coordination with sales.
• Support monthly close activities including contract reviews, reconciliations, usage trends, AR write-offs, and analytics.
• Support external audit activities and manage PBC requests related to OTC.

Skills

OTC/billing experience

SaaS/tech billing

Automation tools experience

Analytical/problem-solving

Organizational skills

Cross-functional communication

SOX/compliance oversight

Tools

NetSuite

Stripe

Salesforce CPQ

AWS

Azure

GCP

Job description

We're looking for a Sr. Manager of Order-to-Cash (OTC) to own and evolve our billing and collections function as ClickHouse continues to scale. This leader will ensure the integrity, accuracy, and compliance of our billing, collections, and revenue reporting as we prepare for public-company readiness. You'll work cross-functionally with Revenue Accounting, Sales, Legal, FP&A, and other operations teams to build scalable processes and workflows.

What You'll Be Doing

• Establish the operating model, processes, controls, and team structure for a scalable Order-to-Cash function. Hire, develop, and lead the team as the business grows.
• Establish policies and guidelines for pay-as-you-go and commit billing models, invoice adjustments, collections strategy, and billing systems change management.
• Act as the subject matter expert (SME) for new product/process introduction (NPI) initiatives, including changes to current billing processes and systems.
• Own the billing systems tech stack that maps metered usage to contract entitlements and billable usage, in partnership with our Billing Engineering and Finance Systems teams. Drive system and process improvements, including AI adoption, automation initiatives, and integrations to streamline workflows.
• Maintain strong AR health through proactive aging reviews, collections coordination with the sales team, and timely resolution of billing inquiries.
• Support monthly accounting close activities including reviewing contracts, reconciliations, usage trends, invoice trends, AR write-offs, and analytics.
• Support external audit activities and manage PBC requests related to OTC.

What You Bring Along

• 8+ years of progressive order-to-cash and billing operations experience, including 5+ years focused on billing and collections in a SaaS or technology company.
• Experience with automation tools and ERP systems (e.g., NetSuite, Stripe, Salesforce CPQ).
• Experience with marketplace platforms (e.g. AWS, Azure, GCP) and reports.
• Strong analytical and problem-solving skills, with the ability to interpret complex contracts and data sets.
• Excellent organizational skills and attention to detail, with a focus on accuracy and completeness.
• Effective communicator with the ability to collaborate cross-functionally and present financial insights clearly.
• Experience in designing and maintaining internal controls and documentation to support audit readiness and SOX compliance.

Perks

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.
• Healthcare - Employer contributions towards your healthcare.
• Equity in the company - Every new team member who joins our company receives stock options.
• Time off - Flexible time off in the US, generous entitlement in other countries.
• A USD$500 Home office setup if you're a remote employee.
• Global Gatherings - We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

Culture - We All Shape It

As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what's happening at ClickHouse.

Equal Opportunity & Privacy

ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please see here for our Privacy Statement.

Compensation Range: $160K - $225K