Senior Manager, Operations- Store Fulfillment Process Improvement

Walmart; Arkansas; On-site; USD 90,000 - 180,000; Full time

Job summary

Walmart is seeking an operations-focused innovator to optimize the Curbside & Delivery process. You will drive improvements in speed and accuracy, ensuring customer satisfaction through effective process design. This role promises dynamic challenges, allowing you to collaborate with diverse teams and make impactful changes in modern retail operations.

Benefits

Health benefits including medical, vision, and dental coverage

401(k) and stock purchase options

Performance-based bonus awards

Paid time off benefits

Tuition reimbursement programs

Qualifications

• 3 years’ experience in operations or project management, or 5 years without degree.
• 1 year’s supervisory experience.

Responsibilities

• Design and optimize processes for order fulfillment.
• Evaluate current workflows to identify and eradicate inefficiencies.
• Collaborate with various teams to enhance execution.

Skills

Process Improvement

Cross-functional Problem Solving

Education

Bachelor’s degree in Business Administration, Engineering, Operations, or related field

Project Management Professional certification

Job description

Position Summary...

Be the driving force behind fast, seamless store fulfillment curbside & delivery operations. Are you passionate about simplifying complex processes and making fast feel effortless? We’re looking for a sharp, operations-minded innovator to shape the design of our Curbside & Delivery Associate Process — the critical link between online grocery orders and the moment they reach the customer or delivery driver.

In this role, you’ll help define how store associates execute the final handoff: getting orders out of staging and into vehicles with speed, accuracy, and consistency. You’ll work across multiple fulfillment formats — from traditional stores to high-volume pickup hubs — to identify friction points, streamline workflows, and ensure we deliver on our promise of convenience.

If you thrive on process improvement, cross-functional problem-solving, and driving results at scale, this is your chance to transform one of the most dynamic parts of modern retail.

What you'll do...

• Design and optimize associate-facing processes that move orders efficiently from staging to customer and delivery driver vehicles.
• Evaluate current curbside and delivery workflows to identify bottlenecks, inefficiencies, and opportunities to reduce handoff time.
• Support the strategy for how associates work across diverse fulfillment formats — ensuring consistency, speed, and adaptability.
• Use data, field feedback, and observational insights to identify problems and develop scalable, real-world solutions.
• Collaborate with Field Operations, Product, Tech, and Design teams to build and test new processes, tools, and training materials.
• Help POC and scale new initiatives by gathering performance data and refining based on outcomes and frontline feedback.
• Document process flows, SOPs, and best practices to support broad adoption across markets.
• Serve as a connector between corporate strategy and store execution — making sure our teams have clear, executable processes that drive performance.
• Stay on top of industry trends and evolving customer expectations to inform future enhancements.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for associates in Walmart and Sam's Club facilities, covering programs from high school completion to bachelor's degrees, including English Language Learning and certificates. Tuition, books, and fees are paid by Walmart. Eligibility requirements apply.

The annual salary range for this position is $90,000.00-$180,000.00, with additional performance bonuses. Certain positions may also include stock options.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

• Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
• 1 year’s supervisory experience.

Preferred Qualifications...

• Leadership of cross-functional task forces or projects.
• Masters in Operations Management.
• Project Management Professional certification.

Primary Location...

702 Sw 8th St, Bentonville, AR 72716, United States of America