Senior Manager, Lab Operations

Function Health, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Function Health, a consumer health tech startup, seeks a detail-oriented Senior Manager for Lab Ops. This role is crucial for executing lab partnerships and enhancing member experiences. The ideal candidate will have over 10 years of operational leadership in fast-paced environments, focusing on relationship management and data-driven performance improvements.

Benefits

Competitive salary and benefits package

Flexible working hours

Dynamic work environment

Qualifications

• 10+ years of experience in operations roles.
• Experience in healthcare, diagnostics, or similar fields.
• Ability to drive performance using data and metrics.

Responsibilities

• Oversee lab operations and performance against KPIs.
• Lead onboarding integration for new labs.
• Manage and develop lab operations team.

Skills

Operational Leadership

Data Analysis

Stakeholder Management

Relationship Management

Communication

Education

Bachelor's degree (or equivalent experience)

Job description

At Function Health, our mission is to empower individuals to take control of their health. Through our innovative platform, we offer comprehensive health insights through over 100+ lab tests, tracking health changes over time, and providing actionable, easy-to-understand results all made affordable and accessible to everyone.

Our leadership doesn't just talk the talk; they've been at the helm of technological innovation and medical excellence. Led by tech visionaries and the esteemed Dr. Mark Hyman of Cleveland Clinic fame—a 15-time New York Times bestselling author—our team is a dynamic blend of pioneering spirits and medical mavericks. As we gear up for our next phase of growth, we're on the lookout for exceptional talent to join our ranks.

We're calling all innovators, disruptors, and those with a penchant for challenging the status quo to join us. Our technical leadership boasts alumni from the ranks of Google Research, where they spearheaded machine learning initiatives that have been deployed at an unprecedented scale. If you're drawn to the idea of leveraging technology to make a tangible difference in people's lives and have the skills to contribute to a platform that's changing the face of healthcare, Function Health is where you can leave your mark. Let's redefine health care together, one innovation at a time.

Role:

We are seeking a detail-oriented and passionate Senior Manager, Lab Ops to join our rapidly growing consumer health tech startup. This role is critical to ensuring the smooth, scalable execution of our lab partnerships and directly impacts the quality and reliability of our member experience. The ideal candidate is both strategic and execution-oriented, with a strong grasp of operational best practices, data analysis, and stakeholder management.

You’ll oversee the day-to-day performance of our lab operations, own key external relationships, use insights to continuously optimize internal workflows, and collaborate closely with internal teams for productization and experience improvement. This role will also be instrumental in helping us scale lab and testing infrastructure as we grow and expand new partnerships.

The ideal candidate is comfortable working through ambiguity, complex data visualization, meticulous in their attention to detail, self-motivated, resourceful, and capable of thriving in a fast-paced environment. As an early member of our team, your contributions will play a critical role in shaping the future of our member experience as we scale from currently thousands of members to millions.

Applicants seeking an easy job, a big corporation, a slow pace, or predictable 9-to-5 hours need not apply. This role requires energy, talent, and a genuine passion for Function's mission.

Key Responsibilities:

• Operational Leadership: Own seamless execution across all existing lab partnerships, ensuring consistent performance, timely issue resolution, and delivery against KPIs.
• Scalability Planning: Proactively identify how to evolve and scale lab operations to support company growth, working cross-functionally to anticipate operational needs.
• New Lab Onboarding: Lead operational ramp-up and process integration for new labs post-handoff from the Strategic Expansion team.
• Relationship Management: Serve as the primary point of contact with our lab partners, building strong, collaborative relationships and maintaining alignment on performance goals.
• Cross-Functional Collaboration: Partner closely with Product and Engineering teams to shape the productization of lab services and improve member experience based on operational feedback.
• Team Management: Directly manage a Lab Operations Manager and Ops Associate(s), ensuring team alignment, performance tracking, and professional development.
• Data-Driven Process Improvement: Use operational data to identify inefficiencies, surface trends, and implement improvements that enhance turnaround time, service quality, and scalability.

Qualifications/Skills:

• Has 10+ years of experience in operations roles with a proven track record of leading teams and scaling processes in fast-paced environments.
• Experience in healthcare, diagnostics, logistics, or similarly regulated, process-driven fields.
• Strong vendor and relationship management skills, with the ability to own and grow external partnerships.
• Highly data-driven, using metrics and analysis to drive performance and continuous improvement.
• Skilled at balancing long-term strategy with hands-on execution, especially in dynamic, cross-functional settings.
• Excellent communication and organizational skills, with the ability to align teams and drive accountability.

To be a strong fit you also need:

• Bias Toward Action: Demonstrated ability to take initiative, make decisions under uncertainty, and move projects forward even in the face of ambiguity. We value individuals who are self-starters and ready to act on opportunities and challenges alike.
• Entrepreneurial Spirit: Strong adaptability to changing business needs with a knack for building and optimizing processes. Your entrepreneurial mindset will be crucial in navigating the dynamic landscape of our industry, ensuring our platform remains competitive and responsive to user needs.
• Communication and Accountability: Strong communication skills with a proven track record of meeting tight deadlines in a fast-paced environment.
• Remote Work Adaptability: Comfort with remote work environments, demonstrating the ability to stay productive and connected with the team irrespective of physical location.
• Continuous Improvement: A willingness to question assumptions and a commitment to continuous improvement. Your openness to feedback and dedication to personal and professional growth will contribute significantly to our collective success.

Your dedication to these responsibilities will directly contribute to the success of our platform and the satisfaction of our users. We are looking for a proactive, skilled, and forward-thinking individual to join our team and help shape the future of our services.

Nice-to-Have Skills and Experiences:

While the core competencies are essential, the following qualifications will distinguish exceptional candidates:

• Start-Up Experience: We highly value individuals with start-up experience, especially former founders or early hires. This experience indicates a versatile skill set and an ability to thrive in fast-paced, evolving environments.

Why You'll Love Working With Us:

• Empowerment in Your Role: Revel in the autonomy to handpick projects that resonate with your passion and expertise. Thrive in a supportive atmosphere where your independence is cherished, free from the constraints of micromanagement.
• Collaborative and Innovative Culture: Become part of a vibrant community that not only values but thrives on collaboration and innovation. Here, swift execution and the celebration of fresh ideas are the bedrock of our success.

We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.

Join the Function Health team and become a part of our mission to revolutionize healthcare. Work with us to make a difference in the lives of thousands, ensuring a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health .

FAQ’s

• What is Function’s approach to remote work?
  • Function is 100% remote across the United States, from Austin to New York to San Francisco. We meet up in person on occasion.
• Who works at Function?
  • At Function, our expanding team boasts globally recognized leaders, including esteemed professionals like Dr. Hyman , and visionary executives such as Mike , Jonathan , and Pranitha .
• What’s the interview process like?
  • First, you’ll interact with our recruiters as an initial screening to go over your background and ensure a skills fit.
  • Second, you’ll have a quick intro call with the team lead. On this call, we’re looking to understand your interests, experience, and if you’re a culture fit.
  • Third, you'll meet with cross-functional partners who closely collaborate with this role.
  • Finally, we’ll follow up with an offer if it’s the right fit.

At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.

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