Senior Manager, Operations Program Manager

United States Digital Space LLC; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Equity packages

Employee discounts

Time off & holidays

Sick leave & parental leave

Job summary

United States Digital Space LLC in San Francisco is seeking a Senior Manager, Operations Program Manager to lead a talented team responsible for hardware programs end-to-end, from New Product Introduction through mass production. The role drives manufacturing excellence, cost optimization, and cross-functional alignment with Engineering, Product, and Finance.

The ideal candidate has 10+ years in hardware operations or engineering leadership, with proven people management and global factory

Qualifications

• 10+ years in Hardware Operations, Technical Program Management, or Engineering Leadership across NPI and sustaining/mass production.
• At least 3 years in a formal people management role.
• Expertise across EVT through MP ramp, sustaining, and all Hardware disciplines (EE, ME, ID) and Supply Chain functions.
• Significant on-site factory-floor experience with international manufacturing facilities.
• Strong executive presence and ability to communicate with C-suite leaders.
• Financially savvy with experience managing large-scale budgets.

Responsibilities

• Strategic leadership to mentor a team of Operations Program Managers across NPI and Sustaining programs.
• Drive supply chain readiness and ensure on-time delivery from EVT to mass production.
• Oversee global factory operations and executive relationships with contract manufacturers.
• Lead NPI execution from concept through PRQ with Engineering and Product Management.
• Guide post-ramp qualification and implement product changes due to shortages, quality, or cost.
• Partner with executives to align supply with demand and mitigate disruptions.
• Architect long-term capacity plans and multi-million dollar Capex deployment.
• Collaborate on Materials Management strategies to hedge risks and dual-source when needed.
• Own the Opex/Capex budget and provide variance reporting.

Skills

Hardware Operations

Technical Program Management

Engineering Leadership

NPI & Sustaining

Executive Communication

Financial Acumen

Mentoring & People Mgmt

Global Mobility

Cross-functional Leadership

Job description

Our mission at the company is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their the company Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

As a Senior Manager, Operations Program Manager, you will lead a team responsible for driving hardware programs across the full product lifecycle — from New Product Introduction (NPI) through sustaining and high-volume mass production. This pivotal leadership role demands a seasoned expert capable of mentoring a high-performing team of Operations Program Managers, architecting capacity and ramp plans, and managing executive-level relationships with global Contract Manufacturers to optimize yield, quality, throughput, and cost. With over a decade of experience in hardware operations and a deep mastery of the full product lifecycle, you will drive cross-functional alignment from early development through mass production, oversee multi-million dollar capital expenditures, and navigate complex supply chain risks. We are looking for a financially-savvy leader with exceptional executive presence who is ready to optimize global operations and shape the future of our manufacturing footprint.

This is a US Hybrid role (3 days per week) based in our San Francisco, California office.

What you will do:

• Strategic Leadership: Lead and mentor a team of Operations Program Managers spanning NPI and Sustaining programs, bridging product innovation and global manufacturing excellence across the full lifecycle.

• Program Delivery: Drive supply chain readiness for new product launches and sustaining programs, ensuring delivery on schedule, scale, cost, and quality from EVT through high-volume mass production. Owning programs end to end.

• Global Factory Operations: Oversee on-the-ground factory operations and own executive-level relationships with Contract Manufacturers (CMs), ensuring KPIs for yield, quality, and throughput are consistently met or exceeded across all programs.

• NPI Execution: Lead NPI program execution from concept through PRQ, partnering with Engineering and Product Management on supplier down-selections, launch strategy, and ramp planning.

• Sustaining & Lifecycle Strategy: Lead the Post Ramp Qualification (PRQ) framework, making high-stakes decisions on product changes necessitated by material shortages, quality improvements, or cost-reduction initiatives.

• Business Planning & Demand: Partner with Executive Leadership (Planning, Sourcing, Retail, Product, and Finance) to ensure global supply matches demand, owning the mitigation strategy for any supply chain disruptions.

• Infrastructure & Capacity: Architect the long-term capacity plan, including the strategic deployment of multi-million dollar capital expenditures for equipment, fixtures, and factory expansion across NPI and mass production.

• Risk & Material Management: Partner with MPMs on Materials Management strategy, proactively identifying systemic supply chain risks and implementing hedging or dual-sourcing strategies.

• Budgetary Oversight: Own the operational budget for NPI and Sustaining programs, including accountability for Opex, Capex, and variance reporting.

We would love to have you on our team if you have:

• Experience: 10+ years of experience in Hardware Operations, Technical Program Management, or Engineering Leadership across both NPI and sustaining/mass production phases, with at least 3 years in a formal people management role.

• Proven Leadership: A track record of building, scaling, and leading high-performing teams in complex, fast-paced hardware environments, leading teams for 3+ years.

• Full Lifecycle Mastery: Deep expertise leading programs across all stages of the product lifecycle — from EVT and DVT through PVT, MP ramp, and sustaining — and across all Hardware disciplines (EE, ME, ID) and Supply Chain functions (Sourcing, Quality, Logistics, and Global Planning).

• Factory-Floor Expertise: Significant experience working directly on-site at international manufacturing facilities (JDM/ODM models), with a deep understanding of assembly lines, test stations, and factory floor dynamics.

• Executive Presence: Exceptional communication skills with the ability to distill complex operational challenges into clear, actionable insights for C-suite executives.

• Financial Acumen: Strong experience managing large-scale budgets and a sophisticated understanding of the financial drivers behind manufacturing and supply chain operations.

• Self-Driven Excellence: A relentless drive to optimize processes and a passion for mentoring the next generation of hardware leaders.

• Global Mobility: Ability to travel internationally and domestically (up to 30%) to interface with partners and oversee factory builds.

Benefits:

At the company, we care about you and your well-being. Everyone here at the company has a ring of their own, and we are continually looking to improve employee health.

What we offer:

• Competitive salary and equity packages

• Health, dental, vision insurance, and mental health resources

• An the company Ring of your own plus employee discounts for friends & family

• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off

• Paid sick leave and parental leave

the company takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.

San Francisco Salary Range: $198,0050-$233,000

the company is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at the company are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.

We will work to ensure individuals with disabilities are provided reasonable accommodation to pa