Senior Manager, Operations Improvement

Walmart; Bentonville (AR); On-site; USD 90,000 - 180,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase program

Company-paid life insurance

PTO/PPTO (paid time off)

Live Better U education benefit

Job summary

Walmart is seeking a Senior Manager, Operations Improvement in Bentonville, AR to lead safety-focused process improvements across multiple projects. You will coordinate cross-functional teams, define scope, milestones and timelines, and drive sustainable behavior change through continuous improvement initiatives while upholding OSHA and company standards.

You will mentor teams, monitor safety metrics, and communicate progress to senior leadership, helping optimize operations and strengthen

Qualifications

• Bachelor’s degree in Business or related field and 4 years’ experience in retail operations, content development, project management, or related area OR 6 years’ experience in retail operations, content development, project management, or related area

Responsibilities

• Oversee multiple projects by defining scope, objectives, milestones, and timelines while coordinating planning and managing resources to ensure successful completion.
• Lead process improvement initiatives by analyzing current workflows, identifying gaps, and developing sustainable solutions with cross-functional teams.
• Monitor program performance against metrics, addressing post-implementation issues and driving continuous improvement efforts.
• Provide leadership through mentoring, training, and performance management to build a high-performing team environment.
• Ensure compliance with company policies and safety standards, promoting ethical practices and operational excellence.
• Communicate project status and improvement plans effectively to stakeholders and senior leadership.

Skills

Project management

Leadership

Change management

Communication

Environmental Health and Safety

OSHA standards

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Office

Job description

Position Summary...

What you'll do...Role summary:

The Senior Manager, Operations Improvement leads multiple projects focused on enhancing safety operational efficiency and process excellence. This role involves defining project scopes, coordinating cross-functional teams, and driving sustainable behavior change through continuous improvement initiatives. The position requires strong leadership in managing resources, monitoring safety performance metrics, improving safety culture, and ensuring compliance with OSHA and company standards. By fostering collaboration and delivering strategic solutions, the Senior Manager supports business objectives and promotes a culture of safety, accountability and innovation to optimize operational outcomes across the organization.

About the team:

The Upstream Facility Services Safety team is dedicated to protecting over 7,000 field technicians by designing and implementing robust safety programs that enhance service quality and reduce incidents. This team leads safety training, audits, and compliance initiatives while collaborating with stakeholders to drive continuous process improvements. With expertise in skilled trades, licensing, and regulatory standards across multiple states, the team supports operational excellence and workforce well-being. Their leadership ensures compliance with federal, state, and local regulations, fostering a secure and efficient work environment through effective change management and cross-functional collaboration.

What you'll do:

• Oversee multiple projects by defining scope, objectives, milestones, and timelines while coordinating planning and managing resources to ensure successful completion.
• Lead process improvement initiatives by analyzing current workflows, identifying gaps, and developing sustainable solutions with cross-functional teams.
• Monitor program performance against metrics, addressing post-implementation issues and driving continuous improvement efforts.
• Provide leadership through mentoring, training, and performance management to build a high-performing team environment.
• Ensure compliance with company policies and safety standards, promoting ethical practices and operational excellence.
• Communicate project status and improvement plans effectively to stakeholders and senior leadership.

What you’ll bring:

• Proven results in managing multiple projects with strong skills in defining scope, objectives, and timelines to ensure successful delivery.
• Expertise in Environmental Health and Safety, especially around the execution of safety standards, OSHA standards, etc.
• Demonstrated ability to lead continuous improvement initiatives by analyzing processes, identifying performance gaps, and implementing sustainable solutions.
• Experience in change management, driving behavior change programs, and securing stakeholder alignment to support operational strategies.
• Strong leadership capabilities in supervising, mentoring, and developing teams to achieve performance goals.
• Proficiency in compliance reporting, safety assurance, and facility management to uphold organizational standards.
• Excellent communication skills for presenting status reports and collaborating cross-functionally.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

For Information About Benefits And Eligibility, See One.Walmart.

The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Stock

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business or related field and 4 years’ experience in retail operations, content development, project management, or related area OR 6 years’ experience in retail operations, content development, project management, or related area

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Microsoft Office, Retail Industry, Training and Development, Working on cross-functional teams or projects

Masters: Business Administration

Project Management - Project Management Professional - Certification, Six Sigma Black Belt - Certification, Six Sigma Green Belt - Certification

Primary Location

814 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.