Senior Manager, Operations

CREO; New York (NY); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Sick leave

Summer Friday program

Life and AD&D insurance

Job summary

CREO is seeking a Senior Manager, Operations to serve as the organization’s internal lead for day-to-day operations and administrative infrastructure in NYC. You will ensure seamless workflows, efficient tools, and strong governance across CREO’s global team.

The role reports to the Director of Operations and requires at least 7 years in nonprofit operations, excellent communication, and a proactive, collaborative mindset.

Qualifications

• At least 7 years of relevant experience in operations or nonprofit administration.
• Experience in nonprofit settings; grants management experience preferred.
• Strong attention to detail and a proactive, solution-oriented mindset.
• Collaborative and service-oriented with excellent verbal and written communications.
• Experience using cloud-based collaboration tools across time zones (Outlook, Slack, Salesforce).
• Fluency in English required.

Responsibilities

• Manage day-to-day workflows, onboarding/offboarding, and staff training across CREO’s global team.
• Coordinate cross-functional projects and ensure policy compliance.
• Oversee accounts payable, reimbursements, and budget reporting with audit-ready controls.
• Manage vendor searches, contracts, procurement, and vendor relationships.
• Ensure IT systems accessibility, license administration, and data governance.
• Lead CREO’s NYC office operations, including lease and facilities management.

Skills

Attention to detail

Communication skills

Collaboration

Discretion

English fluency

Time-zone experience

Tools

Outlook

Slack

Salesforce

Job description

CREO is a NYC-headquartered not-for-profit with a mission to mobilize and catalyze high-impact capital to drive the necessary transition to a low-carbon, sustainable, and prosperous future for all.

To achieve our mission, CREO works with a large ecosystem of global stakeholders, including Members (family offices, family foundations, and family-owned enterprises) and Affiliates (other investors), and provides knowledge and confidence-building through shared insights, research, and programming that focuses on the question of how to invest in the decarbonization transition.

CREO seeks a highly organized and proactive individual for the role of Senior Manager, Operations. This role will serve as the organization’s internal lead for day-to-day operations, with responsibility for ensuring seamless workflows, efficient use of tools and systems, and high functioning administrative infrastructure.

This role will report to the Director of Operations and will collaborate closely with team members across CREO.

Primary Objectives

• Operations: Manage day-to-day organizational workflows, onboarding/offboarding, internal coordination, policy compliance, and staff training across CREO’s global team while supporting cross-functional projects and special initiatives.
• Accounting & Finance: Manage accounts payable, reimbursements, and reporting, while supporting budget tracking and maintaining audit-ready controls.
• Vendor Management: Coordinate vendor searches, draft and track contracts, manage procurement processes, and support relationship owners across service areas to ensure strong documentation, cost effectiveness, and accountability.
• IT & Systems: Ensure consistent team access and effective use of CREO’s technology platforms and systems, manage external IT support, license administration, and collaborate across teams to streamline system workflows and data governance.
• Office Management: Lead CREO’s NYC office operations, including lease and vendor coordination, inventory and equipment management, and in-office logistics.

Desired Qualifications

• At least 7 years of relevant work experience in operations or nonprofit administration.
• Experience working in a nonprofit setting; grant-reporting or other grants management experience is strongly preferred.
• Strong attention to detail and a proactive, solution-oriented mindset.
• Collaborative and service-oriented with excellent verbal and written communications skills.
• Comfort working in a multi-time-zone setting that leverages cloud-based platforms for work activities and communications, including Outlook, Slack, and Salesforce.
• Demonstration of the ability to handle confidential information with integrity and discretion
• Fluency in English required.

This role will be paid a base salary between $120,000 and $130,000, commensurate with experience. Additionally, this role will be eligible for semiannual performance bonuses of up to 10% of the base salary.

CREO relies on ADP as our employer of record. Medical, dental, and vision insurance plans are available through ADP for the team member plus their spouse, children, or whole family; CREO contributes a monthly flat fee toward premiums. CREO also provides Basic Life and AD&D coverage at no expense to the team member, equal to 1x Annual Base Earnings.

CREO offers a generous time off package, including PTO and sick leave, week-long org-wide breaks in August and December, observation of federal holidays, and a Summer Friday program.

After six months of service, team members are eligible to participate in the company 401(k) plan, and CREO matches up to 4% on a payroll-by-payroll basis. Team members also have access to 12 weeks of paid family leave for qualifying life events after six months of service.

More about CREO

All team members are partners in further engaging, supporting, and activating CREO’s growing membership across two Global Hubs – the Americas and EMEA – and 30+ countries to advance CREO’s goal of catalyzing $1T of capital by 2029.

CREO is not, and does not provide services as an investment advisor, investment analyst, broker, dealer, market‑maker, investment banker, or underwriter.

Authorization to work in the United States is required.

CREO strives to be a diverse, equitable, and inclusive workplace. As an Equal Opportunity Employer, we are committed to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs and job requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.