Senior Manager - Operations

Wesco; Milford (AR); On-site; USD 90,000 - 130,000; Full time

Job summary

Wesco seeks a Senior Manager – Operations to oversee order fulfilment, shipping, receiving, and inventory across locations. You will lead diverse teams including Operations Associates, Drivers, and Administrative Coordinators, while engaging with Sales and other departments to deliver excellent customer service and problem resolution.

You will drive KPI monitoring, safety, and continuous improvement, leveraging LEAN methodologies to enhance efficiency and service quality.

Qualifications

• 7+ years of operations experience in distribution/fulfillment settings.
• Experience leading teams and indirect supervision.
• Ability to travel up to 25%.
• Strong communication in group and individual settings.
• Proficiency with Microsoft Office suite (Excel/Word/PowerPoint/Teams).

Responsibilities

• Oversee on-time order fulfillment, shipping, receiving, inventory, and quality controls.
• Lead multiple locations and coordinate with Sales to align with market strategy.
• Drive Lean initiatives to improve facility efficiency and waste reduction.
• Maintain a safe, secure, and inclusive workplace.
• Develop annual budgets and manage location P&L; liaise with Finance/HR.
• Collaborate with Accounts Payable/Receivable, HR, and Finance.

Skills

Leadership

Communication

LEAN methodologies

multitasking

Education

Bachelor's degree

High school diploma or equivalent

Tools

Microsoft Excel

PowerPoint

Word

Teams

Job description

As a Senior Manager – Operations you will manage multiple priorities in a customer-centered environment. While leading a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. Providing exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indictors (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment.

Responsibilities

• Manages all aspects of the location(s) to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as relates to Operations) inventory and quality management systems.
• Management responsibility of a location or locations that could include multiple warehouse management systems, multiple location oversight, and/or multifaceted customer value added services.
• Maintains a safe, secure and inclusive workplace.
• Manages, coaches, mentors, hires and trains employees. This also includes performance management.
• Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000).
• Manages expense-based profit and loss statement (P&L) to plan.
• Drives efficiencies within the facility using LEAN methodologies.
• Maintains facility tour-ready standards.
• Ensures preventative maintenance on the facility and on all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
• Matches facility capacities to customer/sales professionals’ expectations. Work with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.
• Work with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.
• Actively engaged in developing annual budgets for the facility.

Qualifications

• High School Degree or Equivalent required; Bachelor’s Degree preferred
• 7+ years’ operations experience, specifically in distribution center facilities preferred
• Knowledge of Microsoft applications (e.g. Excel, Word, Teams, Power Point)
• Experience managing a group or team of individual contributors and/or indirectly supervises support staff
• Ability to effectively communicate in both group and individual settings
• Capable of handling multiple priorities with a high sense of urgency
• Experience managing a group or team of individual contributors and/or indirectly supervises support staff
• Ability to travel 0-25% of the time

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.