Senior Manager - Operations

Wesco; Chicago (IL); On-site; USD 119,000 - 161,000; Full time

Benefits offered by this job

paid time off

medical

dental

vision coverage

retirement savings plans

Job summary

Wesco in Alsip, IL (on-site) seeks a Senior Manager – Operations to lead a diverse team of Operations Associates, Drivers, and Administrative Coordinators, ensuring on-time order fulfillment and exceptional customer service.

You will monitor KPIs, collaborate with Sales and other departments, manage unionized staff, and drive Lean improvements while maintaining safe, compliant operations. Location: 11614 S. Austin Ave, Alsip, IL 60803. Full-time schedule with travel up to 25%.

Qualifications

• High School Degree or Equivalent required; Bachelor’s Degree preferred.
• 7+ years of operations experience, preferably in distribution center facilities.
• Knowledge of Microsoft applications (Excel, Word, Teams, PowerPoint).
• Experience managing a team or group of individual contributors and/or supervising staff.
• Ability to travel 0–25% of the time.

Responsibilities

• Manages all aspects of the location(s) to include on-time order fulfillment and shipping, and inventory management.
• Oversees multiple locations and provides leadership to a diverse team.
• Maintains a safe, secure and inclusive workplace and coaches staff.
• Ensures compliance with policies, procedures, and audit standards.
• Manages expense-based P&L and drives Lean improvements.

Skills

Leadership experience

Communication skills

Multi-priority management

Union environment experience

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Microsoft Teams

PowerPoint

Job description

As a Senior Manager – Operations you will manage multiple priorities in a customer-centered environment. While leading a diverse group of team members, which can include Operations Associates, Drivers and Administrative Coordinators. You will interact with other internal departments such as Sales in addition to external customer support and interactions. Providing exceptional customer service through order fulfilment and problem resolution. You will oversee key performance indictors (KPIs) to maintain and improve service quality. You may manage employees in a unionized environment.

Location: 11614 S. Austin Avenue, Alsip, IL, 60803, US (On-site)

Job Schedule: Full time

Responsibilities

• Manages all aspects of the location(s) to include accurate on time order fulfillment and shipping, on time receiving, manage working capital (as relates to Operations) inventory and quality management systems.
• Management responsibility of a location or locations that could include multiple warehouse management systems, multiple location oversight, and/or multifaceted customer value added services.
• Maintains a safe, secure and inclusive workplace.
• Manages, coaches, mentors, hires and trains employees. This also includes performance management.
• Ensures compliance with policies, procedures, and audit standards (e.g. internal controls, ISO 9000).
• Manages expense-based profit and loss statement (P&L) to plan.
• Drives efficiencies within the facility using LEAN methodologies.
• Maintains facility tour-ready standards.
• Ensures preventative maintenance on the facility and on all equipment (e.g. material handling equipment, wire cutting machines, racking systems, warehouse infrastructure).
• Matches facility capacities to customer/sales professionals’ expectations. Work with sales professionals and leadership to ensure alignment with market strategy and accurately set customer expectations.
• Work with other support departments such as Accounts Payable, Accounts Receivable, Human Resources and Finance.
• Actively engaged in developing annual budgets for the facility.

Qualifications

• High School Degree or Equivalent required; Bachelor’s Degree preferred
• 7+ years’ operations experience, specifically in distribution center facilities preferred
• Knowledge of Microsoft applications (e.g. Excel, Word, Teams, Power Point)
• Experience managing a group or team of individual contributors and/or indirectly supervises support staff
• Ability to effectively communicate in both group and individual settings
• Capable of handling multiple priorities with a high sense of urgency
• Experience managing a group or team of individual contributors and/or indirectly supervises support staff
• Ability to travel 0-25% of the time

Compensation Details

• $119,327 - $161,092 Annually
• This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.
• For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
• In addition, Wesco offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.

Benefits

• paid time off
• medical
• dental
• vision coverage
• retirement savings plans

About the Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

LosAngelesUnincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.