Senior Manager, OneHUB Transformation

AbbVie Inc.; North Chicago (IL); On-site; USD 130,000 - 210,000; Full time

Job summary

AbbVie Inc. is seeking a Senior Manager / Manager, Transformation to lead workstreams that drive OneHUB’s transformation roadmap.

You will convert enterprise-level milestones into concrete system implementations and operating model changes across functions, ensuring disciplined delivery and frontline readiness. You will partner with Change Management, PMO, Operations and partners to sequence work, manage risks and deliver measurable business impact across AbbottOneHUB.

Qualifications

• 10+ years in transformation delivery or large-scale systems implementation.
• Experience leading cross-functional implementations with measurable impact.
• Strong process design and systems thinking, SOPs and transition plans.
• Ability to influence senior stakeholders across business, operations and technology.
• Excellent verbal and written communication and project management skills.

Responsibilities

• Translate strategy into workplans, deliverables and milestones for transformation initiatives.
• Lead workstreams from planning through implementation with structured problem solving.
• Develop artifacts (SOPs, transition plans, playbooks) for reuse across programs.
• Collaborate with Change Management, PMO, Operations and tech leaders to ensure adoption.
• Report progress, risks and business impact to Transformation Office and leadership.

Skills

Transformation delivery

Program management

Stakeholder engagement

Process redesign

Change management

Education

Bachelor's degree in business administration, information technology, engineering, operations management, or related field

MBA or equivalent preferred

Tools

ERP systems

PM software

SOP automation tools

Job description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com . Follow @abbvie on LinkedIn, Facebook , Instagram , X and YouTube.

Senior Manager / Manager, Transformation

The Senior Manager / Manager, Transformation leads workstreams that operate OneHUB’s transformation roadmap. Sitting within the Transformation Office, this role takes the roadmap, phasing, and enterprise-level milestones set by the Transformation Office and turns them into concrete, deliverable systems implementations, end-to-end process redesigns, and operating model changes across OneHUB functions. Through structured delivery, process discipline, and a systems-oriented mindset, this role is a core enabler of OneHUB’s multi-year evolution into an industry-leading customer service organization.

Responsibilities

• Strategic Transformation Program Management
  Translates strategic direction into clear workplans, deliverables, and next steps for priority transformation initiatives.
  Lead progress of assigned workstreams, helping move initiatives from planning through implementation.
  Drive structured problem solving and develop practical recommendations to address issues and support execution.
• Initiative Advancement & Business Readiness
  Conduct research and analysis to inform decisions, clarify requirements, and support advancement of transformation priorities.
  Develop materials and tools that help teams execute against agreed plans and sustain progress across initiatives.
  Identify execution risks or gaps early and elevate them for resolution.
• Operating Model & Business Integration
  Operationalize operating model decisions (e.g., roles and responsibilities, decision rights, service levels, offshoring transitions) into concrete process, system, and organizational changes across OneHUB and its functional partners
  Develop standard transformation artifacts (SOPs, transition plans, and playbooks) that can be reused across workstreams, functions, and geographies
• Cross-Functional Collaboration & Stakeholder Engagement
  Partner closely with Change Management & Communications, Innovation Excellence, PMO, Operations, and functional leads to ensure systems and process changes are well sequenced, well understood, and well adopted
  Coordinate with external hub operators, system vendors, and implementation partners on delivery timelines, technical dependencies, and quality of execution
  Work hand-in-hand with Change Management & Communications to ensure frontline readiness, stakeholder alignment, and smooth adoption of process and system changes
• Reporting & Strategic Input
  Provide regular, structured reporting on systems and process workstream status, delivery milestones, risks, and business impact to the Transformation Office and OneHUB leadership
  Inform the refresh of the OneHUB transformation roadmap by surfacing execution learnings, operating model gaps, and sequencing opportunities across systems, processes, and organizational design

Experience Required

• 10+ years of experience in transformation delivery, large-scale systems implementation, business process redesign, operations, or management consulting
• Demonstrated track record of leading complex, cross-functional implementations through the full lifecycle with measurable operational impact
• Strong process design and systems thinking skills, including hands-on experience developing SOPs, playbooks, and transition plans
• Proven ability to influence, align, and drive delivery across senior cross-functional stakeholders spanning business, operations, and technology
• Must have demonstrated organizational and planning skills, excellent verbal and written communication skills
• Must have demonstrated strong project management skills with successful delivery of projects
• Must be able to effectively facilitate the resolution of complex technical, analytical and business issues across functional lines

Education Required

• Bachelor’s degree in business administration, information technology, engineering, operations management, or a related field required
• Master’s degree, MBA or equivalent preferred

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.

This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:https://www.abbvie.com/join-us/reasonable-accommodations.html