Senior Manager of Software Engineering (Toast IQ)

Toast; United States; On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

Unlimited Vacation

Sabbatical after five years

Professional Development Reimbursement

Wellness Stipend

401(k) and matching

Medical, Dental, & Vision Coverage

Backup childcare support

Job summary

Toast is seeking a Senior Engineering Manager for Toast IQ to redefine partnership value and lead a team at the frontier of LLMs and agentic workflows. You will collaborate with Design and Product to craft AI experiences that unite the Toast ecosystem and scale the platform for internal and external teams.

You will establish AI toolchains, mentor engineers, and translate broad goals into actionable roadmaps, while maintaining high velocity in a fast-moving environment.

Qualifications

• Experience owning or contributing to internal developer platforms that support multiple product teams.
• Interest and investment in where LLMs and agents can be the right tool for a customer need.
• Ability to translate broad strategic goals into clear technical roadmaps and execution plans.
• 5+ years of experience leading high performing engineering teams in production environments.
• Demonstrated success partnering with product and design stakeholders to deliver highly crafted experiences.

Responsibilities

• Establish and uphold AI toolchain standards, architecture patterns, and best practices across the organization.
• Coach and mentor engineers and managers, helping them grow technically and as leaders.
• Break down large platform and product initiatives into clear, incremental milestones, then deliver measurable outcomes with consistency and quality.
• Shape and steer the technical vision and execution for Toast IQ as a high-growth AI offering for Toast customers.
• Operate effectively in a fast-moving environment where experimentation, iteration, and platform stability must coexist.
• Champion the use of AI tools and practices to accelerate development and improve team velocity.

Skills

Engineering leadership

AI toolchain

Technical roadmaps

Cross-functional collaboration

Mentoring

Education

Bachelor's degree in CS or related

Tools

API design

Microservices

CI/CD pipelines

Frontend component libraries

Job description

• As a Senior Engineering Manager for Toast IQ, you will fundamentally redefine the value and partnership Toast can offer to businesses
• You and your team will build at the frontier of LLMs and agentic workflows, with a heavy focus on automating and improving the unglamorous work so that our customers’ daily focus can be more of what they actually love about the hospitality industry
• You will work closely with Design and Product to chart a course for thoughtfully designed and carefully crafted AI experiences that unify and expand the Toast ecosystem
• Shape and steer the technical vision and execution for Toast IQ, a high-growth and high-potential AI offering for every Toast customer
• Thoughtfully garden-tend the platform for internal teams to build and expand on top of. Better documentation, better feature lifecycle management, and better evaluation
• Break down large platform and product initiatives into clear, incremental milestones, then deliver measurable outcomes with consistency and quality
• Establish and uphold AI toolchain standards, architecture patterns, and best practices across the organization
• Coach and mentor engineers and managers, helping them grow technically and as leaders
• Operate effectively in a fast moving environment where experimentation, iteration, and platform stability must coexist
• Champion the use of AI tools and practices to accelerate development, improve team velocity, and pioneer new ways of building - setting the bar for what it means to be an AI-first engineering organization

Benefits

• Peer and company recognition programs
• Unlimited Vacation
• Sabbatical opportunity after five years
• Professional Development Reimbursement Program
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Various peer and company recognition programs
• 401(k) and matching
• Medical, Dental, & Vision Coverage
• Subsidized backup childcare
• Mental Health Benefits

Experience owning or contributing to internal developer platforms that support multiple product teamsInterest and investment in where LLMs and agents can be the right tool for a customer need and rigor/principles around where they may not beAbility to translate broad strategic goals into clear technical roadmaps and execution plans5+ years of experience leading high performing engineering teams in production environmentsDemonstrated success partnering with product and design stakeholders to deliver highly crafted experiences that map novel interaction patterns directly to a customer needStrength in modern backend architecture: thoughtfully designed API surfaces, microservices that scale safely, and performance that improves consistentlyTrack record of mentoring engineers and building inclusive, high ownership teamsStrong communication and leadership skills with experience influencing senior technical, product, and design leadersFluency in modern mobile and web architecture, including component libraries, build systems, CI/CD, and microfrontend patternsStrength and familiarity with the toolchain that drives modern LLM and agent experiences: system prompts, harnesses, skills, tools, and evals