Senior Software Engineering Manager, ToastNow

OpenKrill; United States; On-site; USD 180,000 - 368,000; Full time

Job summary

Toast Now is seeking an Engineering Manager to lead a high-performing team delivering native mobile experiences for restaurant operators. You will partner with PMs and UX to maintain a strong backlog and ensure end-to-end quality across iOS and Android platforms.

You'll hire, coach, and develop engineers, champion AI-driven development, and foster a diverse, high-agency culture in a hybrid work model.

Qualifications

• Experience leading and mentoring teams to drive predictable business results.
• Experience delivering high quality iOS and/or Android experiences.
• Experience managing a mix of core contributions and away team engagements.
• Experience delivering products on technologies such as GraphQL and microservices.
• Not afraid to get hands-on or go deep to help the team reach its goals.
• Desire to build diverse teams that win together and prioritize customer success.

Responsibilities

• Drive delivery of business outcomes, including planning, schedule, and execution.
• Drive cross-team and cross-organization efforts with predictable results and excellent collaboration.
• Collaborate closely with PM and UX to fill the teams’ backlog with actionable, valuable work.
• Ensure end-to-end quality and delivery of software, including ownership of monitoring and production issues.
• Hire and develop new team members.
• Coach individuals in professional and technical development.

Skills

Team leadership

iOS/Android

Cross-functional collaboration

GraphQL

Microservices

Hands-on engineering

Diversity & inclusion

Tools

GraphQL

Microservices

Job description

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

We are seeking a seasoned Engineering Manager for Toast Now - the team putting the power of the entire Toast platform into the pockets of restaurant managers and operators. Our ToastNow app has a rating of 4.9 stars. Our goal is to deliver native app experiences that empower restaurant operators to manage their business in real-time, whether from the restaurant floor, the back office, or their couch at home.

We're delivering an innovative new product on modern mobile technologies. Our teams are very agile and extremely customer-focused. UX, PM, and software engineers work hand-in-hand every day, and teams get feedback directly from pilot customers. We have high standards for customer satisfaction, and we strive to deliver high quality features in rapid iterative cycles.

The talent density on this team is high with low homogeneity - folks drive impact and value differently, and we’re looking for a seasoned individual to lead such a high performing team.

A day in the life (Responsibilities)

• Drive delivery of business outcomes, including planning, schedule, and execution
• Drive cross-team and cross-organization efforts with predictable results and excellent collaboration
• Collaborate closely with PM and UX to fill the teams’ backlog with actionable, valuable work
• Ensure end-to-end quality and delivery of software, including ownership of monitoring and production issues
• Hire and develop new team members
• Coach individuals in professional and technical development
• Champion the use of AI tools and practices to accelerate development, improve team velocity, and pioneer new ways of building - setting the bar for what it means to be an AI-first engineering organization.

What you'll need to thrive (Requirements)

• Experience leading and mentoring successful teams to drive predictable business results
• Experience delivering a high quality iOS and/or Android experience - both inside the app and across the native stack
• Experience managing a mix of core contributions & away team engagements
• Experience delivering products on technologies such as GraphQL and microservices
• Not afraid to get hands-on or go deep to help the team reach its goals - and you encourage high agency and exploring creative outlets
• A desire to build diverse teams that win together and prioritize customer success

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards PhilosophyWe strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-REMOTEThe base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A$230,000-$368,000 USD

Zone B$200,000-$320,000 USD

Zone C$180,000-$288,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [e-mail].

For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.