Senior Manager of Email Marketing

Christianbook; Peabody (MA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Job summary

A leading retail company in Peabody, MA is looking for a Senior Manager of Email Marketing to oversee their email strategies and execution. This hybrid role requires extensive experience in email marketing and team leadership, aiming to drive customer engagement and revenue growth through targeted communications. Familiarity with tools like Google Analytics and ESPs such as Klaviyo is essential, along with skills in data analysis and optimization strategies.

Qualifications

• 6-8+ years of experience managing email/CRM programs.
• 1+ years of direct team leadership experience.
• Proven success in building and optimizing automated journeys.
• Strong analytical skills and proficiency in data tools.

Responsibilities

• Lead the strategy and execution of email marketing campaigns.
• Define KPIs and reporting frameworks for email performance.
• Manage cross-functional partnerships to align business goals.

Skills

Email marketing strategy

Data analysis

Team leadership

HTML/CSS knowledge

CRM management

Tools

Google Analytics

Email Service Providers (Klaviyo, Attentive)

Job description

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The Senior Manager of Email Marketing will lead the strategy, execution, and optimization of our email marketing program. You’ll play a critical role in driving qualified traffic, customer engagement, and revenue growth through personalized, targeted, and timely communications across the customer lifecycle. Additionally, you will lead our email system replatforming, which is undertaken as part of our ongoing transformation and move to Shopify.

As the subject matter expert in email marketing, you will own the full channel roadmap—balancing promotional campaigns with automated lifecycle journeys, developing test-and-learn strategies, and delivering measurable impact. This role requires deep knowledge of email best practices, ESP capabilities (ideally Klaviyo or Attentive), and strong leadership skills to manage a cross-functional team to deliver results.

Key Responsibility Areas:

Email Strategy and Execution

• Own the end-to-end strategy and execution for email marketing campaigns, including promotional, triggered, lifecycle, and transactional messaging.
• Build and refine a cohesive content calendar aligned with product launches, promotions, and seasonal storytelling.
• Lead the development and optimization of triggered programs (e.g., welcome series, cart/browse abandonment, loyalty, back-in-stock, etc.).
• Set channel growth targets, own revenue forecasting, and deliver results through disciplined optimization.
• Adjust segmentation strategies as needed using first-party, behavioral, transactional, and demographic data.
• Monitor list hygiene and performance to ensure optimal deliverability and engagement.
• Develop and deliver personalized, relevant messaging across the customer journey.

Performance Analysis & Optimization

• Define KPIs and reporting frameworks for email, including open rate, CTR, CVR, and revenue per email.
• Lead rigorous A/B testing across subject lines, creative, timing, and CTAs; translate findings into actionable insights.
• Own dashboards and attribution reporting in tools such as Google Analytics and internal BI platforms.
• Manage direct reports and cross-functional partners to deliver solid email marketing campaigns and results.
• Foster a culture of curiosity, accountability, and continuous improvement.
• Set clear goals, provide timely feedback, and ensure team alignment with business priorities.

Cross-Functional Collaboration

• Partner closely with Merchandising, Ecommerce, and Creative teams to align messaging with business goals and brand values.
• Ensure full compliance with GDPR, CAN-SPAM, and global privacy laws.
• Represent the email channel in integrated marketing planning.

Experience, Skills and Abilities:

Required

• 6-8+ years of experience managing email/CRM programs, ideally in an omnichannel retail or DTC environment.
• 1+ years of direct team leadership experience.
• Working knowledge of HTML, CSS, and QA tools.
• Proven success building and optimizing lifecycle programs and automated journeys.
• Strong analytical skills and proficiency in data tools like Google Analytics or similar.

Preferred

• Experience in a direct-to-consumer (DTC) or omnichannel retail environment.
• Familiarity with email marketing in a Shopify environment
• Affinity with, and understanding of, Christian consumers, institutions, and homeschoolers.

Location:

This is a hybrid/remote role with occasional travel to corporate offices in the Boston, MA metro area. Come join a dynamic, mission-driven team and help engage our customers as we transform our business!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing

• Industries

  Retail

Referrals increase your chances of interviewing at Christianbook by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

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