Senior Manager of Electronic Document Management

Maricopa County; Portland (OR); Hybrid; USD 97,000 - 168,000; Full time

Benefits offered by this job

Tuition reimbursement

Hybrid work options

Growth opportunities

Healthcare for family

Child care on-site

Paid time off

Wellness program

Retirement match

Job summary

Maricopa County seeks a Senior Manager of Electronic Document Management (EDM) to drive the EDM program and strategic planning. You will oversee major automation projects, coordinate with justice and law enforcement partners, and manage budgets and personnel to deliver secure, scalable document management.

Responsibilities include leading OnBase implementations, refining EDM policies, and guiding teams through complex cross-functional programs while ensuring high availability of the EDMS and

Qualifications

• Eight years of progressive experience in enterprise document management, ECM, content services, information management, IT applications, or related discipline.
• At least five years’ leadership/supervisory experience.
• At least three years’ hands-on experience with Hyland OnBase.
• Bachelor's degree in a related field; combination of education and IT experience may substitute per policy.
• Experience managing IT projects or IT systems analysis, design, or programming.
• Experience leading cross-functional teams and managing budgets for EDM initiatives.

Responsibilities

• Develops and executes the long-term EDM strategic plan for high availability and efficiency.
• Lead cross-stakeholder collaboration across justice and law enforcement communities and with State partners.
• Manage program budget, automation, training, and personnel.
• Lead and mentor managers, supervisors, leads and staff.
• Oversee policy and procedure development for EDM and ensure regulatory compliance.

Skills

Leadership experience

Program management

IT project management

Budget management

EDM strategy

Disaster recovery planning

Education

Bachelor's degree in Computer Science/IS/Business/PM

Tools

Hyland OnBase

Job description

Job Overview

Posting Date 09/30/26

Application Deadline 10/12/26

Pay Range $97,000 - $167,500 annually

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is not eligible for overtime compensation.

Job Type Unclassified

Department Clerk of the Superior Court

About the Position

The Senior Manager of Electronic Document Management (EDM) is responsible for senior administration of major program elements for the Clerk’s Electronic Document Management (EDM) Program.

Program elements include the development of the long-term strategic plan, the initiation and management of large, complex automation projects requiring collaboration with multiple stakeholders across the entire justice and law enforcement community in Maricopa County and collaboration with State partners, the development and maintenance of EDM policies and procedures, and the management of the program budget (including automation, training, and personnel).

Provides direct and indirect supervision to Managers, Supervisors, Leads and staff.

About Us

Join a team on a mission to provide fair and equitable access to justice. Our department is looking for people who strive to provide excellent customer service, collaborate in a team atmosphere, and serve the community, by actively learning through experiences using both successes and failures as opportunities to learn and grow. Every team member plays a vital role in providing services for the justice system, the legal community, and the general public.

Proud to Offer Work with a greater purpose

Benefits

• Tuition reimbursement
• Exceptional work-life balance, with hybrid and alternative work schedule options
• Opportunities for growth and development within Maricopa County
• Low-cost, high-value healthcare for you and your qualifying dependents
• Child care benefits, including access to our on-site center, Maricopa County Kids Club, dedicated to serving Maricopa County families
• Paid vacation, sick time, and parental leave
• Extensive wellness program, including an incentive
• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% monthly contribution rate that includes a 100% employer match on Day 1

Requirements

• Eight years of progressive experience in enterprise document management, ECM, content services, information management, IT applications, or a closely related discipline.
• At least five years’ leadership/supervisory experience
• At least three years’ of hands-on expertise and experience with the Electronic Document Management platform, Hyland OnBase
• Bachelor's degree in Computer Science, Computer Information Systems, Business Administration, Project Management, or a related field
• A combination of post-secondary education and/or professional level IT experience may substitute for the education requirement on a year-for-year basis.
• Experience managing IT projects or IT systems analysis, design, or programming
• Experience managing technical professionals, analysts, administrators, vendors, or cross-functional teams
• Hyland OnBase experience within a large or complex environment
• Demonstrated experience leading OnBase implementation, modernization, migration, integration, or major upgrade
• Experience developing and executing document/content management strategy and roadmap

Job Contributions

• Uses a high level of independent discretion and judgment in managing strategic, operational, and tactical aspects of the major program elements.
• Develops the long-term strategic plan for EDM to ensure high availability of the EDMS and to capitalize on product capabilities that improve the department’s efficiency and customer experience.
• Work with relevant stakeholders to prioritize issues based on their severity, potential impact, and criticality to the organization’s operations.
• Identifies the need for development and refinement of policies related to EDM.
• Provides leadership, technical expertise and accountability to project management and project teams through determining priorities, project and schedule planning, and project outcome evaluations.
• Performs quality reviews and tracks project milestones, expenditures, deliverables, and business values; actively resolve risks, issues, and activities to ensure project success.
• Leverages digital solutions to optimize processes, improve access, enhance security, and support sustainability.
• Creates and manages program financial activities, including budget preparation, tracking and reporting related to the Clerk’s Electronic Document Budget Activity.
• Chairs the steering committee set up to review and update documented policies, procedures, and configurations related to the EDM solution to ensure consistency and transparency.
• Identifies conflicting issues across all program elements and develops solutions for resolution.
• Coordinates with Data Center and Database Administrators to ensure adherence to a comprehensive disaster recovery plan that includes regular data backups, off-site storage, and procedures for restoring data in case of system failures, natural disasters, or other emergencies.
• Implement and maintain the EDM system to ensure that the problems do not resurface and that the system remains secure and efficient.
• Prioritizes issue remediation and establishes a well-defined process for continuous monitoring and improvement.
• Establishes and maintains a proactive approach to maintain the integrity, availability, and security of the EDM system, ensuring it effectively serves the Clerk’s Office, Superior Court, and their customers.
• Leads the development of new product capabilities from requirements to implementation, including development of business case and Return on Investment (ROI).
• Performs other duties as assigned.

Working Conditions

Mostly office setting in high volume, fast-paced environment. Builds constructive relationships with people both similar and different from oneself in an open, friendly, and accepting way. Models supportive, inclusive, and equitable behavior; acts with positive intent, mutual respect, and honesty. Requires long periods of sitting while completing computer activities. Ability to frequently ascend and descend 1-3 steps to work area, with or without accommodation. Ability to lift boxes or other items up to 20 pounds and carry, push or pull from one courthouse to another. May require travel to and from job related locations during the course of a scheduled workday, subject to County policies regarding the use of County vehicles and/or private vehicles use on County business.

Selection Procedure

Consideration will only be given to candidates who submit online applications. Candidates will be contacted primarily through email and their Workday online application profile. Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive.

Equal Opportunity & Accommodations

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants.

If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.