Senior Manager, New Verticals - Fulfillment Strategy & Operations

DoorDash, Inc.; New York (NY); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Equity grants

401(k) match

Parental leave

Job summary

DoorDash, Inc. is scaling its New Verticals Fulfillment Strategy & Operations with a Senior Manager to lead a small team focused on merchant experience and occasion quality.

You will guide tool development with Product and Engineering to improve merchant workflows, enhance order accuracy, and drive growth across multiple verticals in a high‑impact role. You will partner across regions, including EMEA, and own strategic plans, analytics, and operational execution.

Qualifications

• 8–12+ years of experience in tech, ops, or strategy leadership.
• Bachelor’s degree in finance/economics/CS/engineering or related field; MBA preferred.
• Prior people management experience and team development.
• Experience in e-commerce fulfillment or marketplace operations is a plus.
• Comfort with SQL, data visualization, and AI-enabled tooling.

Responsibilities

• Lead a team focused on merchant experience and occasion quality for New Verticals fulfillment.
• Set and drive strategy for tools/workflows used by merchants and improve order accuracy and efficiency.
• Collaborate with Product, Engineering, and cross-functional partners to scale solutions across regions.
• Identify risks, build cross-functional plans, and ensure high-quality orders at scale.

Skills

SQL

Data Visualization

Cross-functional collaboration

Leadership

Operations strategy

Education

Bachelor's Degree

MBA

Tools

Claude

Cursor

Gemini

Copilot

Job description

About the Team

New Verticals is an exciting team at DoorDash that is building and scaling new ways to delight our customers beyond restaurant delivery. New Verticals owns delivery businesses across Grocery, Convenience, Alcohol, Retail, Pharmacy and DashMart. Our Fulfillment Strategy & Operations team has three mandates: onboard merchants well, fulfill every order with speed and accuracy, and keep improving our logistics network. We do it by finding efficiencies, shipping product tooling and launching operational processes at scale.

About the Role

We are scaling our New Verticals Fulfillment Strategy & Operations team. Strategy & Operations combines strategic thinking, strong analytical problem solving, and operational execution to identify opportunities, develop solutions, and drive measurable business impact for our New Verticals businesses while working cross-functionally across Product, Engineering, Data Science, Machine Learning, and Operations to bring these solutions to life.

We're looking for a Senior Manager to lead a team of three focused on two critical areas of New Verticals fulfillment - merchant experience and occasion quality .

For merchants who pick and pack their own DoorDash orders, you'll set the strategy for improving the tools and workflows they use every day. You'll work with Product and Engineering to build features that help merchants fulfill orders accurately and efficiently, while unlocking growth for their businesses.

You'll also lead our approach to fulfillment quality during occasions-our highest-volume days, when getting the customer experience right is especially important. You'll identify risks, develop plans with cross-functional partners and help ensure orders are delivered with high quality at scale.

This role combines strategy, analytics, product development and hands‑on operations. You'll partner with teams across regions, including Product Managers in EMEA, to identify shared opportunities and build solutions that work for local markets.

You’re excited about this opportunity because you will…

Lead : You'll spearhead cross‑functional projects, collaborating with Engineers, Data Scientists, and Product Managers to develop and implement tech solutions that increase selection across our New Vertical offerings.

Strategize: You will own and deliver on improving key quality and cost metrics. You'll create and execute quarterly and annual strategic plans aligned with product capabilities to elevate order quality.

Build : You will build strategic initiatives and drive innovation across our offerings; this can vary from AI‑powered predictions to improving the overall shopping experience. This means everything from high‑level strategy to operational details.

Analyze. You love working with data to drive business decision‑making and are familiar with SQL.

We’re excited about you because…

You are an operator. You don't hesitate to get in the weeds and operate at the lowest level of detail, but you're also able to think long‑term. You are excited to experience our operation firsthand to inform your strategy.

You solve problems from first principles. You're excited to think innovatively, and you resist 'this is how it's always been done' thinking.

You're analytical. You possess a sharp analytical mind, and can extract and communicate meaningful insights from data to drive strategic decisions. You are comfortable with SQL and data visualization tools.

You're AI native. You root cause problems with a systems first approach and can identify how to automate repeatable tasks using AI tools like Claude, Cursor, Gemini or Copilot.

You have 8-12+ years of experience. You've succeeded in high‑performing cultures (tech, operations, strategy, consulting, banking, startups or a related experience). Prior experience in e-commerce fulfillment or marketplace operations is a plus!

You have prior people management experience. You have hired & developed a team.

You have a completed Bachelor's Degree ideally in finance, economics, computer science, engineering, or a related field. An MBA is highly preferred!

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants.

• DoorDash cares about you and your overall well‑being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Fami