Manager, New Verticals - Logistics Strategy & Operations

DoorDash, Inc.; New York (NY); On-site; USD 136,000 - 200,000; Full time

Benefits offered by this job

401(k) with employer matching

16 weeks paid parental leave

Wellness benefits

Commuter benefits match

Paid time off

Paid sick leave

Medical, dental, and vision coverage

11 paid holidays

Job summary

DoorDash’s New Verticals team is seeking a Manager to lead a three-person squad and serve as the Directly Responsible Individual for HQFR (High Quality Fulfillment Rate). Based in our Logistics pod, you will own cancellations and HQFR performance, drive reporting, root-cause analysis, and cross-functional action planning to improve order quality and fulfillment.

You will partner with Operations, Product, Engineering, Merchant and Consumer teams to push measurable improvements, set targets, and

Qualifications

• Analytical mindset with ability to derive insights from data.
• Experience leading teams and driving cross-functional initiatives.
• Familiarity with SQL and data visualization tools.
• Strong problem-solving and structured thinking under ambiguity.

Responsibilities

• Lead HQFR and cancellations performance, including reporting and root-cause analysis.
• Drive cross-functional alignment with Operations, Product, Engineering, Merchant and Consumers teams.
• Identify and execute operational improvements to increase order quality and fulfillment accuracy.
• Build and incubate strategic initiatives to reduce cancellations and improve fulfillment.

Skills

Analytical

Leadership

Cross-functional collaboration

SQL

Data visualization

Problem solving

Education

Bachelor's Degree

Job description

About the Team

New Verticals is an exciting team at DoorDash that is building and scaling new ways to delight our customers beyond restaurant delivery.

Our Catalog, Fulfillment and Logistics team has three major mandates to effectively onboard merchants, fulfill every order with speed & accuracy and improve our logistics network. We are able to do this by identifying efficiencies, building product toolings and launching operational processes at scale. You will own metrics, pull operational & product levers and drive impactful results across our Grocery, Convenience, Alcohol and Retail businesses.

About the Role

We’re looking for a Manager to lead a team of three and serve as the Directly Responsible Individual (DRI) for New Vertical HQFR (High Quality Fulfillment Rate). This role sits within our Logistics pod and is accountable for driving step-change improvements in order quality and fulfillment performance—ensuring consumers receive their orders with all original items, every time.

You will directly own cancellations and HQFR performance, including reporting, root-cause analysis, and action planning. Beyond managing the metrics, you will hold cross-functional teams accountable for delivering measurable impact—partnering closely with Operations, Product, Engineering, as well as Merchant and Consumers teams to drive performance improvements across the ecosystem.

This role combines operational rigor with strategic thinking. You will:

• Lead end-to-end HQFR and cancellations performance, including company-wide OKR reporting
• Identify and execute operational improvements that materially move quality and fulfillment outcomes
• Build and incubate the next “big bets” to improve order accuracy and reduce avoidable cancellations
• Drive cross-functional alignment and accountability against clear targets

We’re looking for someone who thrives in ambiguity, moves quickly from insight to action, and brings strong ownership mentality. You should be comfortable going deep in the data, setting a clear vision for performance, and mobilizing teams to deliver results. This is a highly visible role with outsized impact on customer experience, operational efficiency, and business performance.

You’re excited about this opportunity because you will…

• Analyze. You love working with data to drive business decision-making and are familiar with SQL.
• Lead: You’ll spearhead cross-functional projects, collaborating with Engineers, Data Scientists, and Product Managers to develop and implement tech solutions that increase selection across our New Vertical offerings.
• Strategize: You will own and deliver on improving key selection metrics. You’ll create and execute quarterly and annual strategic plans aligned with product capabilities to elevate order quality.
• Build: You will build strategic initiatives and drive innovation across our offerings; this can vary from AI-powered selection predictions to improving the Cx shopping experience. This means everything from high-level strategy to operational details.

We’re excited about you because…

• You are an operator. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re also able to think long-term. You are excited to experience our operation firsthand to inform your strategy.
• You solve problems from first principles. You’re excited to think innovatively, and you resist “this is how it’s always been done” thinking.
• You’re analytical. You possess a sharp analytical mind, and can extract and communicate meaningful insights from data to drive strategic decisions. You are comfortable with SQL and data visualization tools.
• You have 4-6+ years of experience. You’ve succeeded in high-performing cultures (tech, operations, strategy, consulting, banking, startups or a related experience).
• You are a leader. You have at least 2+ years of direct management experience.
• You have a completed Bachelor’s Degree.

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$136,000—$200,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.