Senior Manager Network Control Group (L4)

DHL Express; Erlanger (KY); On-site; USD 90,000 - 140,000; Full time

Job summary

DHL Express in the United States seeks a senior leader to direct strategic network management, optimize routes and capacity, and ensure compliance with aviation and safety standards across a 24-hour operation.

You will lead a team of network controllers and planners, monitor KPIs, analyze data for improvements, collaborate with logistics and customer service, and drive continuous cost reductions and service improvements.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Aviation Management or related field.
• 10+ years of experience in network operations, logistics, or aviation.
• Ability to work a variety of shifts within a 24 hour operation and travel >15%.

Responsibilities

• Strategic Network Management: Develop and implement plans to optimize routes, schedules, and capacity utilization.
• Operational Oversight: Oversee day-to-day network operations for safe, efficient transport of goods and passengers.
• Team Leadership: Lead and manage network controllers and planners with clear direction and professional development.
• Performance Monitoring: Track KPIs such as on-time performance, capacity utilization, and cost efficiency; drive improvements.
• Data Analysis: Analyze operational data to identify trends and opportunities for optimization.
• Coordination: Collaborate with logistics, operations, customer service, and external partners.
• Compliance: Ensure all operations comply with aviation regulations, safety standards, and company policies; stay updated on changes.
• Continuous Improvement: Drive initiatives to enhance network performance and reduce costs.
• Customer Focus: Work with customer service to address concerns and improve service quality.
• Reporting: Prepare and present detailed reports on performance and strategic initiatives to senior management.

Education

Bachelor's degree in Logistics, Supply Chain Management, Aviation Management

Job description

Position Summary:

Responsible for leading and optimizing the network operations to ensure maximum efficiency, cost-effectiveness, and compliance with industry regulations. This role involves strategic oversight, team leadership, and continuous improvement of the network operations, supporting the company's goals and enhancing overall performance.

Position Summary:

Responsible for leading and optimizing the network operations to ensure maximum efficiency, cost-effectiveness, and compliance with industry regulations. This role involves strategic oversight, team leadership, and continuous improvement of the network operations, supporting the company's goals and enhancing overall performance.

Duties and Responsibilities:

Strategic Network Management:

• Develop and implement strategic plans for network operations to optimize routes, schedules, and capacity utilization

Operational Oversight:

• Oversee day-to-day network operations to ensure smooth, efficient, and reliable transportation of goods and passengers

Team Leadership:

• Lead and manage a team of network controllers and planners, providing direction, support, and professional development opportunities

Performance Monitoring:

• Monitor key performance indicators (KPIs) related to network operations, such as on-time performance, capacity utilization, and cost efficiency
• Identify areas for improvement and implement corrective actions

Data Analysis:

• Analyze operational data to identify trends, inefficiencies, and opportunities for network optimization
• Utilize data-driven insights to inform decision-making and strategic planning

Coordination:

• Collaborate with other departments, including logistics, operations, customer service, and external partners, to ensure cohesive network operations and resolve any issues that arise

Compliance:

• Ensure all network operations comply with aviation regulations, safety standards, and company policies
• Stay updated on industry regulations and implement necessary changes to maintain compliance

Continuous Improvement:

• Drive continuous improvement initiatives to enhance network performance, reduce costs, and improve service quality
• Implement best practices and innovative solutions

Customer Focus:

• Work closely with the customer service team to address customer concerns related to network operations and ensure high levels of customer satisfaction

Reporting:

• Prepare and present detailed reports on network performance, strategic initiatives, and operational challenges to senior management

Minimum Qualifications:

• Bachelor's degree in Logistics, Supply Chain Management, Aviation Management, or a related field.
• 10+ years of experience in network operations, logistics, or a related field, with significant experience in the aviation industry.
• Ability to work a variety of shifts within a 24 hour operation.
• Travel >15%

Ancillary Qualifications:

Qualifications listed below, while not necessarily a requirement for this position in each circumstance, provide additional depth and value to the role.

• Master's degree or relevant certifications (e.g., CSCP, PMP) is highly desirable.
• Work experience in a scholarly environment and information industry.

The preceding job description is not intended to describe in detail the multitude of tasks that may be assigned, but rather to provide a general overview of the expectations and responsibilities of this position. As the nature of business demands change, so may the functions of this position. Additional duties and responsibilities may be assigned.