Senior Manager, Middle & Final Mile Logistics

REI; Seattle (WA); On-site; USD 98,000 - 157,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement savings plan

Accrued time off

Job summary

REI is seeking a Manager of Middle Mile & Final Mile Planning & Operations in Seattle to lead transportation planning and operations across our Middle Mile and Final Mile network. You will ensure products move efficiently to stores, between facilities, and directly to customers while balancing service, cost, and operational performance.

You will manage a team of three transportation professionals, partner with internal stakeholders and external carriers, and use data-driven insights to drive

Qualifications

• 5+ years of transportation, logistics, supply chain, or operations experience.
• Previous people leadership experience, including managing and developing direct reports.
• Experience leading both Middle Mile and Final Mile transportation operations.
• Strong parcel transportation experience supporting customer ship-to-home fulfillment.
• Experience managing carrier relationships, transportation performance, and operational budgets.
• Strong analytical skills with the ability to translate data into business insights and action.
• Excellent communication skills with the ability to influence partners and leadership.
• Experience working cross‑functionally to drive operational improvements and business results.

Responsibilities

• Lead planning and operations across REI's Middle Mile and Final Mile transportation network, ensuring products move efficiently to stores, between facilities, and directly to customers.
• Oversee transportation performance across a portfolio exceeding $100M in annual spend, balancing service, cost, and operational objectives.
• Manage transportation providers and carrier relationships to deliver reliable service and support exceptional customer and store experiences.
• Develop and execute transportation plans that support store replenishment, inventory movement, and ship-to-home fulfillment.
• Utilize data and analytics to identify trends, measure performance, and drive operational improvements across the transportation network.
• Establish and monitor key performance indicators, providing clear insights and recommendations to leadership.
• Lead root cause analysis and resolution efforts for transportation disruptions, service issues, and network risks.
• Partner with Supply Chain, Retail, Digital, Finance, and Technology teams to align transportation strategies with business goals and customer needs.
• Lead, coach, and develop a team of three transportation professionals, fostering a culture of accountability, inclusion, continuous improvement, and growth.
• Communicate transportation performance, business updates, risks, and escalations to stakeholders and senior leadership in a clear and timely manner.
• Build strong relationships with internal and external partners, influencing outcomes through collaboration, trust, and shared objectives.
• Champion a customer-first mindset while embodying REI's values, ensuring decisions support a seamless customer experience and long‑term business success.

Skills

People leadership

Analytical skills

Communication skills

Cross-functional collaboration

Customer focus

Transportation operations

Education

Bachelor's degree or equivalent

Job description

REI is seeking a Manager of Middle Mile & Final Mile Planning & Operations in Seattle to lead transportation planning and operations across our Middle Mile and Final Mile network. You will ensure products move efficiently to stores, between facilities, and directly to customers while balancing service, cost, and operational performance.

You will manage a team of three transportation professionals, partner with internal stakeholders and external carriers, and use data-driven insights to drive