Manager, Middle & Final Mile Operations

REI; Seattle (WA); On-site; USD 98,000 - 157,000; Full time

Benefits offered by this job

Employee discount

Health benefits

Retirement savings plan

Accrued time off

Job summary

REI is seeking a Manager of Middle Mile & Final Mile Planning & Operations in Seattle to lead transportation planning and operations across our Middle Mile and Final Mile network. You will ensure products move efficiently to stores, between facilities, and directly to customers while balancing service, cost, and operational performance.

You will manage a team of three transportation professionals, partner with internal stakeholders and external carriers, and use data-driven insights to drive

Qualifications

• 5+ years of transportation, logistics, supply chain, or operations experience.
• Previous people leadership experience, including managing and developing direct reports.
• Experience leading both Middle Mile and Final Mile transportation operations.
• Strong parcel transportation experience supporting customer ship-to-home fulfillment.
• Experience managing carrier relationships, transportation performance, and operational budgets.
• Strong analytical skills with the ability to translate data into business insights and action.
• Excellent communication skills with the ability to influence partners and leadership.
• Experience working cross‑functionally to drive operational improvements and business results.

Responsibilities

• Lead planning and operations across REI's Middle Mile and Final Mile transportation network, ensuring products move efficiently to stores, between facilities, and directly to customers.
• Oversee transportation performance across a portfolio exceeding $100M in annual spend, balancing service, cost, and operational objectives.
• Manage transportation providers and carrier relationships to deliver reliable service and support exceptional customer and store experiences.
• Develop and execute transportation plans that support store replenishment, inventory movement, and ship-to-home fulfillment.
• Utilize data and analytics to identify trends, measure performance, and drive operational improvements across the transportation network.
• Establish and monitor key performance indicators, providing clear insights and recommendations to leadership.
• Lead root cause analysis and resolution efforts for transportation disruptions, service issues, and network risks.
• Partner with Supply Chain, Retail, Digital, Finance, and Technology teams to align transportation strategies with business goals and customer needs.
• Lead, coach, and develop a team of three transportation professionals, fostering a culture of accountability, inclusion, continuous improvement, and growth.
• Communicate transportation performance, business updates, risks, and escalations to stakeholders and senior leadership in a clear and timely manner.
• Build strong relationships with internal and external partners, influencing outcomes through collaboration, trust, and shared objectives.
• Champion a customer-first mindset while embodying REI's values, ensuring decisions support a seamless customer experience and long‑term business success.

Skills

People leadership

Analytical skills

Communication skills

Cross-functional collaboration

Customer focus

Transportation operations

Education

Bachelor's degree or equivalent

Job description

Overview

This role contributes to REI's success by leading transportation planning and operations across the Middle Mile and Final Mile network. The Manager, Middle Mile & Final Mile Planning & Operations is responsible for ensuring products move efficiently to stores, between facilities, and directly to customers while balancing service, cost, and operational performance.

This role contributes to REI's success by leading transportation planning and operations across the Middle Mile and Final Mile network. The Manager, Middle Mile & Final Mile Planning & Operations is responsible for ensuring products move efficiently to stores, between facilities, and directly to customers while balancing service, cost, and operational performance.

This role oversees transportation performance across a portfolio exceeding $100M in annual spend and leads a team of three direct reports. The Manager works closely with internal stakeholders and external transportation partners to drive execution, solve complex operational challenges, and continuously improve network performance.

The ideal candidate combines experience in parcel and transportation operations with strong analytical skills, people leadership, and the ability to influence decisions through clear communication and data-driven insights. Above all, this leader keeps the customer at the center of decision-making, helping deliver the reliable and seamless experiences our customers expect from REI.

Responsibilities and Qualifications

• Lead planning and operations across REI's Middle Mile and Final Mile transportation network, ensuring products move efficiently to stores, between facilities, and directly to customers.
• Oversee transportation performance across a portfolio exceeding $100M in annual spend, balancing service, cost, and operational objectives.
• Manage transportation providers and carrier relationships to deliver reliable service and support exceptional customer and store experiences.
• Develop and execute transportation plans that support store replenishment, inventory movement, and ship-to-home fulfillment.
• Utilize data and analytics to identify trends, measure performance, and drive operational improvements across the transportation network.
• Establish and monitor key performance indicators, providing clear insights and recommendations to leadership.
• Lead root cause analysis and resolution efforts for transportation disruptions, service issues, and network risks.
• Partner with Supply Chain, Retail, Digital, Finance, and Technology teams to align transportation strategies with business goals and customer needs.
• Lead, coach, and develop a team of three transportation professionals, fostering a culture of accountability, inclusion, continuous improvement, and growth.
• Communicate transportation performance, business updates, risks, and escalations to stakeholders and senior leadership in a clear and timely manner.
• Build strong relationships with internal and external partners, influencing outcomes through collaboration, trust, and shared objectives.
• Champion a customer-first mindset while embodying REI's values, ensuring decisions support a seamless customer experience and long‑term business success.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 5+ years of transportation, logistics, supply chain, or operations experience.
• Previous people leadership experience, including managing and developing direct reports.
• Experience leading both Middle Mile and Final Mile transportation operations.
• Strong parcel transportation experience supporting customer ship-to-home fulfillment.
• Experience managing carrier relationships, transportation performance, and operational budgets.
• Strong analytical skills with the ability to translate data into business insights and action.
• Excellent communication skills with the ability to influence partners and leadership.
• Experience working cross‑functionally to drive operational improvements and business results.
• Retail, e‑commerce, or omni‑channel supply chain experience preferred.

Closing

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti‑racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors.

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off. Click here for a detailed overview of benefits plans by employee profile.

Pay Range

$98,300.00 - $157,400.00 per year