Senior Manager, Medical Group Access & Billing Operations

Paycom - ATS; Alabama; On-site; USD 65,000 - 85,000; Full time

Job summary

Paycom - ATS is seeking a leader to run the Medical Group Call Center and Physician Billing teams in Alabama. The role focuses on staffing, service quality, and results across both departments, with accountability for coaching, audits, and process improvements.

You will collaborate with HR, compliance, and operational leadership to enhance workflows and patient experiences. The position requires a blend of healthcare administration knowledge and hands-on supervision of staff, ensuring timely

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in business, healthcare administration, or related field preferred.

Responsibilities

• Direct daily operations of the Medical Group Call Center and Physician Billing teams.
• Supervise, coach, evaluate, and develop staff; partner with HR and leadership on hiring, corrective action, and separation decisions.
• Coordinate call center and billing workflows with physician practices, revenue cycle partners, and operational leadership to resolve handoff and service issues.
• Provide exceptional service; navigate multiple systems simultaneously and communicate with patients and healthcare professionals.
• Oversee call center performance, including call handling, scheduling accuracy, patient experience, and timely resolution of escalated concerns.
• Oversee professional billing performance, including claims quality, denials, accounts receivable follow-up, and timely resolution of billing issues.
• Monitor department benchmarks, productivity, quality, and budget results; recommend corrective action when results fall short.
• Prepare and present routine reports and trend analyses to leadership, with clear recommendations for workflow and performance improvement.
• Maintain working knowledge of payer requirements, privacy standards, and applicable regulations; coordinate with compliance and revenue cycle experts.
• Resolve escalated concerns from patients, providers, and staff; involve the appropriate director when decisions exceed delegated authority.
• Monitor and adjust call queues, staffing plans, billing work queues, and cross-department workflows to support timely service and payment.
• Coordinate provider audit follow-up and corrective actions within the scope assigned by physician services leadership.
• Approve schedules and time off within staffing needs and delegated authority; review time records for accuracy and timely payroll submission.
• Build a respectful, accountable team culture and promote consistent service to patients, providers, and colleagues.
• Support patient safety, confidentiality, and quality standards in all department activities.

Skills

Staff leadership

Operational analysis

Process improvement

Revenue cycle knowledge

Payer terminology

Scheduling systems

Billing systems

Patient service

Education

High school diploma

Bachelor's degree preferred

Tools

Billing systems

Scheduling software

CRM systems

Job description

Paycom - ATS is seeking a leader to run the Medical Group Call Center and Physician Billing teams in Alabama. The role focuses on staffing, service quality, and results across both departments, with accountability for coaching, audits, and process improvements.

You will collaborate with HR, compliance, and operational leadership to enhance workflows and patient experiences. The position requires a blend of healthcare administration knowledge and hands-on supervision of staff, ensuring timely