Director, Medical Group Access & Billing Operations

Paycom - ATS; Cullman (AL); On-site; USD 85,000 - 110,000; Full time

Job summary

Paycom - ATS is seeking an experienced Operations Manager for the Cullman Regional Medical Center in Cullman, AL. You will direct daily operations of the Medical Group Call Center and Physician Billing teams, ensuring staffing, service quality, and results align with organizational goals.

You will supervise staff, partner with HR on hiring and corrective actions, coordinate workflows with physician practices, and deliver timely reports to leadership.

Qualifications

• Minimum 5 years in healthcare access, physician practice, or professional billing.
• At least 2 years of direct staff supervision.
• Experience across access and physician billing preferred.

Responsibilities

• Direct daily operations of the Medical Group Call Center and Physician Billing teams, with accountability for staffing, service, quality, and results across both departments.
• Supervise, coach, evaluate, and develop staff; partner with HR on hiring, corrective action, and separation decisions.
• Coordinate call center and billing workflows with physician practices, revenue cycle partners, and operational leadership to resolve handoff and service issues.
• Provide exceptional service; navigate multiple systems and communicate with patients and healthcare professionals.
• Oversee call center performance, including call handling, scheduling accuracy, patient experience, and timely resolution of escalated concerns.
• Oversee professional billing performance, including claims quality, denials, accounts receivable follow-up, and timely resolution of billing issues.
• Monitor department benchmarks, productivity, quality, and budget results; recommend corrective action when results fall short.
• Prepare and present routine reports and trend analyses to leadership, with clear recommendations for workflow and performance improvement.
• Maintain working knowledge of payer requirements, privacy standards, and applicable regulations; coordinate with compliance and revenue cycle experts.
• Resolve escalated concerns from patients, providers, and staff; involve the appropriate director when decisions exceed delegated authority.
• Monitor and adjust call queues, staffing plans, billing work queues, and cross-department workflows to support timely service and payment.
• Coordinate provider audit follow-up and corrective actions within the scope assigned by physician services leadership.
• Approve schedules and time off within staffing needs and delegated authority; review time records for accuracy and timely payroll submission.
• Build a respectful, accountable team culture and promote consistent service to patients, providers, and colleagues.
• Support patient safety, confidentiality, and quality standards in all department activities.

Skills

Staff leadership

Operational analysis

Process improvement

Revenue cycle knowledge

Education

High school diploma or equivalent

Bachelor's degree in business, healthcare administration, or related field

Job description

Paycom - ATS is seeking an experienced Operations Manager for the Cullman Regional Medical Center in Cullman, AL. You will direct daily operations of the Medical Group Call Center and Physician Billing teams, ensuring staffing, service quality, and results align with organizational goals.

You will supervise staff, partner with HR on hiring and corrective actions, coordinate workflows with physician practices, and deliver timely reports to leadership.