Senior Manager, Management Consulting - HCM (Workday Payroll)

BDO USA; Miami (FL); On-site; USD 48,000 - 68,000; Full time

Job summary

BDO USA is seeking a Payroll Specialist/Admin to serve as the trusted point of contact for a portfolio of clients. You will review payroll submissions for accuracy, provide expert guidance on payroll rules and compliance, and support HR and benefits administration as needed.

You will not process payroll directly but will ensure accuracy, address client questions, and maintain organized client records in a fast-paced, on-site Miami Lakes environment.

Qualifications

• Bilingual in English and Spanish (written and verbal).
• Minimum 3+ years of hands-on payroll processing or payroll support experience.
• Ability to work on-site 5 days per week in Miami Lakes, FL.
• Experience with ADP RUN required.
• Proficiency in QuickBooks Online.
• Comfort handling high-volume, deadline-driven workload (10–30 payroll submissions/day).
• Excellent client-facing communication and ability to explain payroll topics clearly.
• Highly organized with attention to detail and the ability to manage multiple accounts.

Responsibilities

• Manage an assigned portfolio of payroll clients daily, serving as their primary contact.
• Review client-submitted payroll runs for accuracy and compliance; release and approve via ADP RUN (10–30 submissions/day).
• Reconcile weekly payroll numbers with pre- and post-tax deductions (401k, FSA, HSA, Group Term Life, etc.).
• Enter deduction amounts in 401k/benefits systems each payroll cycle.
• Guide clients on ADP RUN reports and configuration changes; resolve system questions.
• Handle payroll processing inquiries by phone and email; assist with taxes and compliance.
• Support bookkeeping/reconciliations in QuickBooks Online; assist HR/admin duties as needed.

Skills

Bilingual English/Spanish

Excellent communication

Organization & time-management

Tools

ADP RUN

QuickBooks Online

Job description

About Client

Client is a professional services firm providing payroll processing, fractional HR, business consulting, and retirement administration for growing businesses. We serve as a trusted back‑office partner to our clients — helping them stay compliant, operate efficiently, and scale with confidence. Our team is hands‑on, relationship‑driven, and deeply committed to delivering reliable support to the businesses we serve.

Role Overview

Client is looking for a sharp, experienced Payroll Specialist / Admin to serve as a key right‑hand resource to our team. In this role, you will be the primary point of contact for a portfolio of trusted clients, handling payroll review, compliance questions, and day‑to‑day support. You will not be processing payroll directly — our clients submit their own payroll runs — but you will be reviewing submissions for accuracy, flagging issues, and providing expert‑level guidance on payroll rules, taxes, and compliance.

This is a role for someone who knows payroll inside and out.

Key Responsibilities

• Manage an assigned portfolio of payroll clients daily — serving as their primary point of contact
• Review client‑submitted payroll runs for accuracy and compliance, then release and approve through ADP RUN (10–30 payroll submissions per day)
• Reconcile weekly payroll numbers against pre‑ and post‑tax benefit deductions including 401k, FSA, HSA, Group Term Life, and other voluntary and involuntary deductions
• Log into client 401k and benefits reporting systems to enter and submit deduction amounts each payroll cycle
• Ensure accurate calculation and handling of pre‑tax vs. Roth (post‑tax) contributions and deductions
• Provide application and navigation support on ADP RUN — guiding clients on how to locate reports, make configuration changes, and resolve system questions
• Handle client inquiries via phone and email on payroll processing, payroll taxes, deductions, garnishments, and compliance
• Support bookkeeping and reconciliations in QuickBooks Online
• Assist with HR administration, benefits administration, and client onboarding as needed
• Maintain accurate, organized client records and documentation

Payroll Knowledge Requirements

• Multi‑state payroll processing and compliance
• FICA — Social Security and Medicare tax calculations and employer/employee splits
• Federal, state, and local income tax withholding and remittance
• Garnishments and wage assignments — setup, calculation, and compliance
• Pre‑tax deductions — 401k, FSA, HSA, health insurance premiums, Group Term Life
• Post‑tax / Roth contributions and after‑tax benefit deductions
• Benefit accruals and reconciliations — matching payroll deductions to benefits reporting systems
• Voluntary and involuntary deductions — proper classification and processing
• Wage and hour laws — federal and state overtime rules, pay frequency requirements
• Payroll compliance and reporting — timely tax filings, year‑end W‑2 processing, and regulatory adherence

Required Qualifications

• Bilingual — English and Spanish fluency required (written and verbal)
• Minimum 3+ years of hands‑on payroll processing or payroll support experience
• Must be able to work on‑site 5 days per week at the Miami Lakes, FL office
• Experience with ADP RUN — required
• Proficiency in QuickBooks Online
• Comfortable managing high‑volume, deadline‑driven workload — 10 to 30 payroll submissions per day
• Excellent client‑facing communication skills — professional, responsive, and able to explain complex payroll topics clearly
• Highly organized with strong attention to detail and ability to manage multiple accounts simultaneously
• Self‑starter who can take full ownership of an assigned client portfolio independently

Nice to Have

• HR administration or benefits administration background
• Experience with 401k plan administration and benefits reconciliation
• FPC (Fundamental Payroll Certification) or CPP (Certified Payroll Professional)
• Experience at a payroll service bureau, HCM provider, or outsourced HR/payroll firm
• Familiarity with COBRA, FSA administration, and benefit accrual calculations
• Familiarity with ADP Workforce Now or other ADP platforms