Associate, Sales and Mortgage Expert (SAME)

Oriental Bank; San Juan (PR); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Ongoing training and development

Collaborative work environment

Job summary

Oriental Bank is seeking an Associate, Sales and Mortgage Expert (SAME) to provide exceptional customer experiences while promoting mortgage products. This on-site position in San Juan involves developing and managing relationships with clients and selling various financial services.

The ideal candidate will have a Bachelor's degree, bilingual skills, and at least two years of customer service or sales experience. Join our collaborative culture and enjoy competitive pay with performance incentives.

Qualifications

• Two years of experience in retail, sales, operations, or customer service.
• Self-starter with strong work ethic and desire to help others.
• Ability to meet deadlines and manage multiple priorities.

Responsibilities

• Use consultative selling to present integrated alternatives to clients.
• Develop and manage profitable relationships with clients.
• Process loan applications and adhere to compliance procedures.

Skills

Consulting skills

Customer-service oriented

Sales process knowledge

Bilingual (English and Spanish)

Education

Bachelor’s degree in Business, Finance, Marketing or related fields

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Salesforce

Job description

The Associate, Sales and Mortgage Expert (SAME)

Provides a superior customer experience to new and existing clients, promotes Oriental Mortgage products and is responsible for production and quality and cross‑selling of a wide variety of integrated solutions and financial services. The position is on site based in SanJuan, PR (Plaza Las Americas branch).

WHO WE WANT

Effective multitaskers who enjoy working in a fast‑paced environment and can provide superior consulting and financial advisory to prospective clients. Continuous learners excited to seek personal and professional growth in areas related to Retail Sales & Mortgage Production. Collaborators who achieve great outcomes and cultivate teamwork through relationships. Focused achievers or go‑getters who succeed through hard work and consistent follow‑through. Project and process mindset with detail‑oriented skills, whose clarity and concentration help them manage timelines for optimum productivity, efficiency and quality.

WHAT WILL YOU DO

Use consultative selling to present integrated alternatives to clients based on a mix of Oriental’s products and services, such as certificates of deposit, checking and savings accounts, IRAs & DGI accounts, mortgage loans, consumer loans, credit cards and others. Develop and manage profitable relationships with clients, create customer rapport, profile and move prospects down the sales funnel to convert from leads to customers. Process a variety of transactional activities to meet and exceed customer needs. Strict compliance with the Bank’s “Know Your Customer” and Anti‑Money‑Laundering procedures. Actively solicit business from prospect clients, real‑estate brokers, developers, builders and individual prospects to offer FHA Loans, Conventional Loans, Second Mortgages, Mortgage‑backed personal loans, Farmers’ Home Loans and any other product that may be added. Inform prospective loan clients of the financial institution’s underwriting guidelines and applicable government regulations. Interview prospective clients and complete each loan application and all pre‑processing functions in a timely manner. Continuously focus on developing new business relationships while retaining and expanding existing relationships with new financial services solutions. Follow up after the initial sales encounter and existing customers to develop professional relationships; solicit new business. Evaluate customer needs and refer them to the appropriate financial services representative or retail channel for investment, commercial and trust services. Contribute to the branch’s sales and services goals’ achievement by supporting teamwork initiatives. Coordinate client services and liaise for all retirement plans administrative services between Trust Operations and Oriental Pension Consultants and other service providers. Participate in educational programs designed as continued education within Oriental Mortgage and Oriental Financial Group. Other duties may be assigned.

WHAT YOU NEED

Bachelor’s degree in Business, Finance, Marketing or related fields required. Two (2) years of experience in retail, sales, operations or customer service required. Equivalent combination of education and experience acceptable. Superb consulting skills and working knowledge of sales process and tactics highly preferred. Customer‑service oriented, results‑driven, highly motivated, self‑starter with strong work ethic and desire to help others plan for and protect their financial futures. Strong collaboration, teamwork, excellent interpersonal and communication skills. Ability to meet deadlines, attain sales quotas/targets, manage multiple priorities. Skilled in building rapport with new and prospective customers and colleagues. Fully bilingual – English and Spanish (verbal and written). Computer savvy including MS Office (Word, Excel, PowerPoint, Outlook) required. Knowledge of web‑based and other banking software and applications preferred (CRM/Salesforce, among others). Availability to work any day of the week and flexibility to work overtime and/or irregular schedules based on branch hours of operation required.

WHAT WE OFFER

Extensive and ongoing learning and development through training, coaching and mentoring. A strengths‑based, engagement‑focused and performance‑oriented culture. Collaborative work environment and career advancement opportunities. Work that aligns our mission with your purpose and skills. An opportunity to make an impact in both our clients financial wellness and directly contribute to Oriental’s vision. Competitive base pay and incentives (variable pay) based on attainment of established goals and targets (includes mortgage & all bank products).

WORK AUTHORIZATION & ELEGIBILITY

Legally authorized to work in the U.S. is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization. Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

EEO STATEMENT

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities). Recruitment Privacy Statement Compliance Posters.