Senior Manager, Lending Operations – Portfolio Execution Leader, Credit Servicing

Jobtailor; Arizona; On-site; USD 120,000 - 150,000; Full time

Job summary

Jobtailor in the United States is seeking a seasoned Credit Servicing Leader in Arizona to drive the West Region portfolio execution. You will lead and coach a high-performing team, ensure accurate workflow management, and oversee covenant tracking and data quality across commercial loan platforms.

In this role, you will collaborate with technology and business partners to implement continuous improvements, reduce cycle times, and enhance both employee and client experiences while maintaining

Qualifications

• 7+ years of Transactions and Processing experience.
• 3+ years of management or leadership experience.
• Deep knowledge of commercial banking products, including associated credit practices and operating risks.
• Advanced proficiency in nCino and Loan IQ.
• Strong workflow management expertise within commercial loan closing environments.
• Hands-on experience in credit monitoring activities.
• Experience using dashboards and operational tools such as SharePoint.
• Ability to lead through change and operate effectively within a defined target operating model.

Responsibilities

• Lead and develop the credit servicing portfolio execution function.
• Manage daily execution, hiring, development, and retention of team members.
• Lead the Credit Servicing PES team through expectations, coaching, and accountability.
• Execute credit servicing responsibilities across BLAST and nCino portfolios.
• Manage workflows through timely assignment, accurate tracking, and prevention of past-due or unassigned items.
• Oversee covenant tracking, Reg B documentation, financial statement processing, payoff requests, collateral releases, and tickler updates within SLA.
• Identify and escalation operational, data-quality, and credit-related risks.
• Communicate workflow risks, system issues, escalations, and follow-ups to stakeholders.
• Drive continuous-improvement fixes with CBO, GCET, technology, and business partners.
• Improve efficiency, risk reduction, cycle time, and employee and client experience.

Skills

Credit Servicing

Team Leadership

Workflow Management

nCino Proficiency

Loan IQ

SharePoint

Dashboards

Data Quality

Risk Management

Stakeholder Communication

Tools

NCino

Loan IQ

SharePoint

Dashboards

Job description

• Lead and develop the credit servicing portfolio execution function for Market Coverage West Region
• Manage daily execution, hiring, development, and retention of team members
• Lead the Credit Servicing PES team through expectations, coaching, and accountability
• Execute credit servicing responsibilities across BLAST and nCino portfolios
• Manage workflows through timely assignment, accurate tracking, and prevention of past-due or unassigned items
• Oversee covenant tracking, Reg B documentation, financial statement processing, payoff requests, collateral releases, and tickler updates within SLA
• Identify and escalation operational, data-quality, and credit-related risks
• Communicate workflow risks, system issues, escalations, and follow-ups to stakeholders
• Drive continuous-improvement fixes with CBO, GCET, technology, and business partners
• Improve efficiency, risk reduction, cycle time, and employee and client experience

Requirements

• 7+ years of Transactions and Processing experience, or equivalent demonstrated through work experience, training, military experience, or education
• 3+ years of management or leadership experience
• Deep knowledge of commercial banking products, including associated credit practices and operating risks
• Strong verbal, written, and interpersonal communication skills
• Advanced proficiency in nCino and Loan IQ
• Strong workflow management expertise within commercial loan closing environments
• Hands-on experience in credit monitoring activities
• Experience using dashboards and operational tools such as SharePoint
• Ability to lead through change and operate effectively within a defined target operating model
• Strong stakeholder communication skills
• This position is not eligible for Visa sponsorship
• Ability to travel up to 10% of the time

Core Competencies

Demonstrates extensive experience in managing credit servicing portfolios, with a strong focus on workflow management, risk identification, and team leadership. Proficient in utilizing nCino and Loan IQ to enhance operational efficiency and stakeholder communication.

Highest-signal resume keywords

• Credit Servicing Management
• NCino Proficiency
• Workflow Management Expertise
• Commercial Banking Knowledge
• Team Leadership Experience

ATS Optimization Keywords

Hard Skills

• Transactions Experience
• Credit Monitoring Activities
• Covenant Tracking
• Financial Statement Processing
• Payoff Requests
• Collateral Releases
• Data Quality Management
• Operational Risk Identification
• Continuous Improvement
• Cycle Time Reduction

Soft Skills

• Verbal Communication
• Written Communication
• Interpersonal Skills
• Coaching Skills
• Stakeholder Communication

Industry Keywords

• Commercial Banking Products
• Credit Practices
• Operating Risks
• Target Operating Model
• Market Coverage

Tools & Technologies

• NCino
• Loan IQ
• SharePoint
• Dashboards
• Operational Tools