Senior Manager, Legal Research & Knowledge Services

wilsonelser; New York (NY); On-site; USD 120,000 - 190,000; Full time

Job summary

Wilson Elser in New York is seeking a Senior Manager, Information & Research Services to lead and manage the firm’s Library function, overseeing high-quality legal and business research, electronic resource management, and the information support teams across practices.

Reporting to the Director of Knowledge Management, you will manage workflows, vendor contracts and budgets, supervise staff, and advance AI-enabled research initiatives to ensure attorneys have timely access to critical knowledge.

Responsibilities

• Inform and execute Knowledge Management strategy with the KM leadership team.
• Supervise Information & Research Services staff and researchers; foster growth.
• Lead and improve library operations: policies, service standards, workflows.
• Apply KM discipline to documentation for training, onboarding, change management, and AI workflows.
• Oversee electronic resources portfolio (Lexis, Bloomberg Law, ALM) including renewals.
• Develop and maintain an electronic resource management system: subscriptions, licenses, costs, approvals, vendor contacts.
• Negotiate agreements and subscriptions with information vendors.
• Monitor licensing terms and seat compliance to mitigate risk.
• Escalation point for access and service issues related to library resources and tools.
• Track usage across electronic resources to inform renewals and budget decisions.
• Ensure delivery of legal and business research to attorneys and professionals; contribute directly as needed.
• Develop research guides, tools, and self-service resources for efficient retrieval.
• Build a research knowledge base and record of research requests to improve consistency and AI workflows.
• Advance AI and automation goals by integrating Generative AI tools (e.g., Lexis Protégé) where appropriate.
• Collaborate on evaluating and implementing new AI-enhanced research platforms.
• Set standards and guardrails for AI-assisted research and train the team on proper use.
• Promote awareness and proficiency of electronic resources through training and guides.

Job description

Wilson Elser in New York is seeking a Senior Manager, Information & Research Services to lead and manage the firm’s Library function, overseeing high-quality legal and business research, electronic resource management, and the information support teams across practices.

Reporting to the Director of Knowledge Management, you will manage workflows, vendor contracts and budgets, supervise staff, and advance AI-enabled research initiatives to ensure attorneys have timely access to critical knowledge.