Senior Manager, Key Accounts (Providers)

OpenKrill; United States; Remote; USD 120.000 - 170.000; Vollzeit

Zusammenfassung

Big Health seeks an experienced Account Manager to own and grow provider accounts in a remote-capable role across the US. You will partner with Sales, PECT, and Market Access to expand orders, manage site- and provider-level growth, and optimize reimbursement and adoption.

You will leverage utilization data to craft ROI-driven plans and lead executive reviews with clinical and operational leaders. Remote-first with travel as needed.

Qualifikationen

• 8+ years in healthcare client success, account management, or field roles.
• 4+ years in a customer-facing account role at a med device, diagnostics, digital health, or PDT company where revenue depended on providers ordering.
• Track record of growing utilization or order volume across health systems and smaller practices.
• Knowledge of how practices bill and get paid: HCPCS/CPT, denials, provider economics.
• Credibility with clinical, operational, IT, revenue cycle, and executive stakeholders.
• Ability to turn utilization data into an action plan and a credible ROI story; Salesforce and Looker experience.
• Bachelor's degree required; MBA/MPH or clinical background is a plus.
• Willingness to travel 30-40% for onsite engagement and reviews.

Aufgaben

• Own and grow provider accounts; create account plans with growth targets, risks, and next steps.
• Cover health systems with high-touch support and scaled approaches for smaller practices.
• Expand accounts by identifying next sites, service lines, or provider groups.
• Build and refine playbooks for adoption, account health, retraining, and expansion.
• Coordinate with Sales, PECT, and Market Access to align on strategy and pricing.
• Maintain Salesforce as the single source of truth for accounts, contacts, opportunities, and forecast.

Kenntnisse

Healthcare client success

Account management

Provider engagement

Sales collaboration

Data-driven ROI

Salesforce

Looker

Travel readiness

Ausbildung

Bachelor's degree

Tools

Salesforce

Looker

Jobbeschreibung

Our Mission

At Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our FDA-clear digital therapeutics-SleepioRx for insomnia and DaylightRx Treatment for anxiety-guide patients through first-line recommended, evidence-based cognitive and behavioral therapy anytime, anywhere. Our digital program, Spark Direct, helps to reduce the impact of persistent depressive symptoms.

Our Vision

Over the next 5-10 years, we believe digital therapeutics will transform the delivery of healthcare worldwide by providing access to safe and effective evidence-based treatments. Big Health is positioned to take the lead in this transformation.

Big Health is a remote-first company, and this role can be based anywhere in the US.

Position Summary

You’ll own a portfolio of Big Health’s provider accounts after they go live, and your job is to grow orders. That portfolio runs from large health systems to smaller practices and provider groups, and you’ll flex between them: an executive business review with a health system one day, a working session with a practice manager the next. Pricing is set by contract, but revenue comes from one place: prescribers ordering SleepioRx and DaylightRx Treatment and patients activating.

You’ll take accounts from Provider Experience and Clinical Transformation (PECT) once they’re implemented and ordering, and build them into programs that grow year over year, with more prescribers, more sites, and more service lines. You’ll work closely with Sales, PECT, and Market Access.

Key Responsibilities

Account Ownership and Growth

Own and grow your accounts. Build account plans with clear order growth targets, risks, and next steps. Know each account down to the site and prescriber: who's ordering, who stopped, who never started, and why.

Flex your coverage to the account. Health systems and large groups get high-touch coverage. For smaller practices, build scaled approaches such as group training, office hours, and practice-ready resources, so they get what they need without one-to-one coverage.

Expand. Find the next site, service line, provider group, or product inside each account and build the case with clinical and operational leaders.

Build the foundation. Create and improve playbooks for adoption, account health, retraining, and expansion. Synthesize learnings across accounts into repeatable approaches.

Provider Engagement

Drive repeat ordering. Monitor provider and site performance against agreed targets. Diagnose what's slowing adoption, such as workflow breaks, staff turnover, reimbursement friction, or losing a champion, and fix it with named owners, dates, and measurable results.

Build internal advocacy. Partner with executives, provider leaders, practice managers, and clinical champions to sustain prescribing and patient activation.

Train and retrain. Lead ongoing education for new prescribers, new sites, and practice staff, in partnership with Clinical and PECT. Track the impact on prescribing and activation.

Be the first line on day-to-day reimbursement issues. Spot denial patterns, billing workflow problems, and payer issues early. Bring in Market Access, who own reimbursement and payer strategy, and make sure the practice knows how to handle it next time.

Internal Stakeholder Management

Take a clean handoff from PECT. Work alongside PECT as implementation wraps up, then own the account once it's live and ordering. Bring PECT back in when an expansion needs new workflows or EHR work.

Own escalations. Serve as the primary account escalation contact and drive resolution across Sales, PECT, Market Access, Clinical, Product, IT Implementation, and Legal.

Partner with Sales on growth. Contribute to contract amendments, pricing, and forecasting.

Keep leadership informed. Provide timely, executive-ready updates to senior leadership and customer sponsors.

Reporting and Documentation

Keep Salesforce as the single source of truth for accounts, contacts, opportunities, activity, and forecast. Use dashboards to surface adoption, risk, and growth signals.

Run QBRs and JOCs with clinical, operational, revenue cycle, and executive sponsors, built on order and activation data and clear next steps.

Partner with Finance on account reporting, invoicing, and forecasting, including resolving practice invoice issues.

Required Skills and Experience

• 8+ years in healthcare client success, account management, or field roles, including 4+ years in a customer-facing account role at a med device, diagnostics, digital health, or PDT company where revenue depended on providers ordering. Examples include ambulatory cardiac monitoring, home sleep testing, CGM, and RPM.
• A track record of growing utilization or order volume across both health systems and smaller practices or provider groups. Bring the numbers.
• Hands-on knowledge of how practices bill and get paid: fee-for-service, HCPCS/CPT, charge capture, and denials. You understand provider economics and what it means for a practice to carry reimbursement risk.
• Credibility with clinical, operational, IT, revenue cycle, and executive stakeholders, and just as comfortable with a three-provider practice's office manager.
• The ability to turn utilization data into an action plan and a credible ROI story. Salesforce and Looker (or similar) experience.
• Disciplined organization, risk and issue management, and follow-through across a mixed portfolio.
• Bachelor's degree required. An MBA, MPH, or clinical background is a plus. A clinical license is not required.
• Willingness to travel 30-40% for onsite provider engagement, training, and account reviews.

Preferred

• You’ve trained, mentored, or led others, or built a playbook from scratch.
• Sleep medicine or behavioral health experience.

We at Big Health are on a mission to bring millions back to good mental health, in order to do so, we need to reflect the diversity of those we intend to serve. We’re an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect. Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Big Health participates in E-Verify for all new hires in the United States.