Senior Manager, Provider Experience and Clinical Transformation

Big Health; United States; Remote; USD 140,000 - 160,000; Full time

Benefits offered by this job

Generous vacation policy

Professional development fund

Flexible working arrangements

Stock options

Job summary

Big Health is seeking a Senior Manager, Provider Experience and Clinical Transformation to lead the adoption of FDA-cleared digital treatments within the US health system. You will drive revenue growth and patient impact by ensuring health systems, provider groups and organizations are engaged and have a smooth experience supporting patients using Big Health’s digital therapeutics.

This role requires communicating simply in complex environments, building strong client relationships, and

Qualifications

• 7+ years in healthcare implementation or operations
• Degrees in business, project management, healthcare, public health or related field; Master’s preferred
• Licensed healthcare or behavioral health provider preferred
• Experience implementing or optimizing billing and revenue cycle workflows across multiple software systems
• Working knowledge of payer reimbursement policy, procedure coding (HCPCS/CPT), and appeals processes
• Experience coordinating with health system IT, revenue cycle, and compliance teams
• Strong understanding of implementation science principles
• Strong leadership skills with a proven track record of leading complex, cross-functional projects
• Excellent organizational and time-management skills
• Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders
• Proficiency in project management software and tools
• Ability to handle multiple projects simultaneously in a fast-paced environment
• Experience training healthcare providers on digital health/medical devices; Sleep medicine or behavioral health experience preferred

Responsibilities

• Strategic Leadership
• Client and Provider Engagement
• Internal Stakeholder Management
• Reporting and Documentation

Skills

Healthcare implementation

Leadership

Project management

Communication

Stakeholder management

Revenue cycle knowledge

Regulatory/compliance awareness

Cross-functional collaboration

Data-driven decision making

Education

Business/public health/healthcare degree

Master's degree preferred

Tools

HL7 interfaces

SFTP file exchange

Project management software

Job description

Our Mission

At Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our FDA-clear digital therapeutics-SleepioRx for insomnia and DaylightRx Treatment for anxiety-guide patients through first-line recommended, evidence-based cognitive and behavioral therapy anytime, anywhere. Our digital program, Spark Direct, helps to reduce the impact of persistent depressive symptoms.

Our Vision

Over the next 5-10 years, we believe digital therapeutics will transform the delivery of healthcare worldwide by providing access to safe and effective evidence-based treatments. Big Health is positioned to take the lead in this transformation.

Big Health is a remote-first company, and this role can be based anywhere in the US.

Position Summary

This is an exciting opportunity to shape the implementation of FDA cleared digital treatments in the US health system. The Senior Manager, Provider Experience and Clinical Transformation is responsible for driving revenue growth and patient impact by ensuring that health systems, provider groups and other organizations are actively engaged with, understand and have a smooth experience supporting their patients to use Big Health’s FDA cleared treatments.

This role requires a leader who is able to communicate simplicity in complex environments, build excellent client relationships and leverage data to deliver for clients and to support our Go-To-Market strategy. They ideally bring a blend of clinical, implementation science and commercial acumen.

Key Responsibilities

• Strategic Leadership


• Client and Provider Engagement


• Internal Stakeholder Management


• Reporting and Documentation

Required Skills and Experience

• 7+ years of experience in healthcare implementation or operations, including hands-on practice or healthcare operations experience, with a proven track record of managing complex projects with organizations of all sizes


• Degree(s) in business, project management, healthcare, public health or a related field. Master's degree preferred


• Former or currently licensed healthcare or behavioral health provider preferred (e.g., Licensed Clinical Social Worker, Licensed Professional Counselor, Psychologist, PNP, PA, MD)


• Experience implementing or optimizing billing and revenue cycle workflows (e.g., charge capture, claims submission, payer coordination) across multiple software systems and organizational structures


• Working knowledge of payer reimbursement policy, procedure coding (e.g., HCPCS/CPT), and appeals processes


• Experience coordinating with health system IT, revenue cycle, and compliance teams to navigate technical and regulatory requirements (e.g., HL7 interfaces, SFTP file exchange, contract/compliance review)


• Strong understanding of, and experience applying, implementation science principles


• Strong leadership skills with a proven track record of leading complex, cross-functional projects


• Excellent organizational and time-management skills


• Exceptional communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders


• Proficiency in project management software and tools


• Ability to handle multiple projects simultaneously and thrive in a fast-paced environment


• Experience in training healthcare providers on the use and maintenance of digital health and/or medical devices and/or experience working in the regulated health care industry is a plus. Sleep medicine or behavioral health experience is preferred.

$140,000 - $160,000 a year

The US total compensation range for this full-time position is $140,000 - $160,000. This range reflects the target total compensation for the role and may include a combination of base salary, bonus, or variable pay, equity, and benefits.

Background and Life at Big Health

• Backed by leading venture capital firms.


• Big Health's products are used by large multinational employers and major health plans to help improve sleep and mental health. Our digital therapeutics are available to more than 62 million Medicare beneficiaries.


• Surround yourself with the smartest, most enthusiastic, and most dedicated people you will ever meet-people who listen well, learn from their mistakes, and when things go wrong, generously pull together to help each other out. Having a bigger heart and a small ego are central to our values.


• Enjoy benefits including a generous vacation policy, professional development fund, flexible working arrangements, and more.


• Competitive salary packages including stock options.

Our compensation ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target total compensation for hires across all US locations. Within the range, final candidate‑specific compensation is determined by additional factors, including job-related skills, experience, and relevant education or training.

We at Big Health are on a mission to bring millions back to good mental health, in order to do so, we need to reflect the diversity of those we intend to serve. We are an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect. Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.