Senior Manager, IT User Support — Multi-Campus

Hbcu Connect, Llc; Skokie (IL); On-site; USD 82,000 - 100,000; Full time

Job summary

Oakton Community College is seeking a Senior Manager of User Support Services to lead IT support across Skokie, Evanston, and auxiliary sites. The role drives end-user technology services, manages a team, and ensures reliable operations in classrooms, labs, and offices.

The position requires strong project management, communication, and ITSM governance experience, with a focus on service quality and cross-site coordination. A hybrid schedule may be available after onboarding.

Qualifications

• Bachelor's degree or equivalent plus extensive relevant experience.
• Experience leading IT support teams and managing projects.
• Strong written and verbal communication skills.

Responsibilities

• Lead IT support services for Skokie, Evanston, and auxiliary locations.
• Serve as the accountable owner for end-user IT services at multiple sites.
• Direct equipment installation, maintenance, and lifecycle management.
• Monitor service requests, ensure SLA adherence, and escalate when needed.
• Develop and enforce ITSM procedures and documentation standards.
• Provide project management for on-site IT upgrades and remodels.
• Develop multi-year IT roadmaps to meet college needs.
• Lead adoption of new technology and support non-credit programs at auxiliary sites.
• Mentor staff and supervise up to 8 employees and 12 student workers.

Skills

Leadership

Communication

Project management

Customer service

Education

Bachelor's degree in related discipline

Tools

ITSM software

Documentation tools

Office productivity suite

Job description

Oakton Community College is seeking a Senior Manager of User Support Services to lead IT support across Skokie, Evanston, and auxiliary sites. The role drives end-user technology services, manages a team, and ensures reliable operations in classrooms, labs, and offices.

The position requires strong project management, communication, and ITSM governance experience, with a focus on service quality and cross-site coordination. A hybrid schedule may be available after onboarding.